help please!!!! urgent

dunno if this is to do with software but i cant get my mouse to work i thought it was my usb but my camra is workin so i bought a new mouse today and it isnt working neither it says new hardware found searchs it then says canot b found i dont know whats wrong, does the same with my game contoller.

please help!

 

You'll need to mention some basic specs such as the operatiing system and interface. My assumtion is USB from what you've said. You should be able to pick out a generic interface from the list on hardware wizard.

 

its windows xp what do you mean by interface? dont really have a clue lol

 

I tried some basic assumtions that worked in 98 but don't work in XP. Namely the Tab key as a pointer.

Do you have any pointing device that works on this machine? I started to lay out the procedure, then it occured to me I was using the mouse to do all of it, not a good plan if you're having mouse issues.

Have you tried all the USB ports? And have you tried powering up the computer with the mouse installed in them (if the computer sees the device on powerup it will install the drivers automatically).

I'm not sure if it matters, but you may have to do this using an admistrative account.

 

yeah ive tryed every usb and tryed keepin it in just cant find it its so strange coz my mp3 works camra anything else but mouse i dont get it

 

OK, Did your new mouse come with a CD or diskette?

 

no it just says plug and play so i went on to c if i could get drivers online for it and the websites say mouses dont need them.

 

On XP it shouldn't. OK, I'm going to try to get you into device manager. This can be accessed by <alt><enter> (which is the same as right click on the mouse) on my computer. If you can not find my computer then another way to get there is through the control panel, classic style.

Click system.

You'll end up with this screen

Then click hardware/device manager. It should show a mouse in the list.

 

on device manager its under other devices, just says usb device with a yellow question mark beside it

 

i tryed all of that stuff if i uninstall and reinstall the same thing happens i noticed when i plug the mouse in the lazer comes on for a min then goes of so it has to b something the computer is missing i dont kno just a guess

 

It could be your motherboard has popped a fuse, and is no longer supplying the +5V line, or is limiting power to it. Does the camera have batteries? How about the other gadgets? If this is the case it isn't a big deal, an external powered USB hub will fix the issue, but first we need to prove it.

When you uninstalled the mouse, did you use device manager to do it? If not then you need to. The yellow question mark is the computers way of telling you it knows there is a problem, and needs help.

Sounds like you found device manager OK, this is an important function, you will see it again and again as long as you use computers.

 

yes i kno wot device manager is. thing is i did have it in and it worked fine and my dvd burner stoped working so i sent it to pc world to c if they can restore it when i got my pc back thats when the mouse didnt work. i tryed the uninstall in device manager it does nothing i cant uninstall a mouse if there isnt one installed

 

o i dont have batteries in my camra its webcam. and my mp3 players r recarge ones so they r using usb power. it seems so weird

 

The thing that puzzles me is the laser turning off on the mouse. This should not happen on a functional USB port with a power supply, but yet everything else works. I'm stumped.

Just to reiterate what I've been told;

1. You have tried every USB port, not just one.

2, You have removed the device (mouse) with device manager, removed the mouse from a USB port, turned off the computer, and powered it back up with the mouse installed.

3. You have removed the mouse drivers with device manager, turned off the computer, powered it back up and let it completely reboot, then installed the mouse in a USB port.

4. The laser lights briefly, then goes out on the optical mouse.

Does this computer have a PS2 port for mice?

 

Most mice have a usb to ps2 connector, try that.

Does it work in safe mode?

Have ye tried removing all hidden devices that are a part of device manager?

I.E.:

Or phantom devices, as MS states.

Then remove any grayed out items, pertaining to usb or mice.

How does one get to the command prompt? Well...

Click START, then RUN, then type in CMD (press enter).