Help Remove Trojan Please

I have a corp edition of Norton Antivirus and it will not allow me to clean the below trojan. Any help to remove this would be greatly appreceiated. I have attached my log file as requested.

Scan type: Realtime Protection Scan
Event: Virus Found!
Virus name: Trojan Horse
File: C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP607\A0045473.exe
Location: Quarantine
Computer: D4P8R9
User: SYSTEM
Action taken: Clean failed : Quarantine succeeded : Access denied
Date found: Wed Jun 11 03:23:20 2008

 

:wave and welcome to MG's..

Please go through the steps here first READ & RUN ME FIRST

Then start NEW thread in the Malware Forum

Dont forget to attach the logs of the scans in your post

Good Luck.

 

Wildwolf's advice and link is highly recommended, however, the malware seems to be in the system restore cache. To easily emtpy the cache: right click My Computer > Properties > System Restore > check the box next to "Turn off system restore". You'll get a warning, click OK or Yes. Close the open dialog box and reboot. Run a full scan after rebooting to make sure everything is clean. Keep in mind, when you turn off system restore and empty the cache, ALL the restore points will be gone. To start establishing new restore points after cleansing the cache, go back to the System Restore window and uncheck the box you checked earlier, and reboot. This is a 'quick-n-dirty' way to clean out the system restore folder, but you really should follow all the steps in the link provided above to ensure that your PC is 100% clean. Malware that hides in the system restore folder can be hard to completely remove sometimes, so follow the steps at the link completely and carefully.

 

both ways are ok to me,but when i worked on my neighbors computer i noticed it had many virusis and spyware and malware,it made the computer fuction very poorly.so what i did was,set back system restore to an earlier time.then the computer worked quite a bit better.so i downloaded a couple of virus programs one a time.and ad-adware did the trick,luckly they kept a couple of restore points where i can work with the computer.the computer is working like a charm now,i delete all the restore points and created and new one.but believe it or not this computer had least 200 virusis and 200 or 300 spywares and malware in it.

 

LOL I totally believe it! I have seen PC's with over 3000 infections! Yes, that's three-thousand! And that's not counting 700+ tracking cookies. In extreme cases like this, I usually end up being to forced to reformat the hard drive as it is simply quicker and more efficient and the best way to be sure that all the malware is gone.
Anyway- I'm glad to hear all is well! :highfive Good job!
And welcome to Major Geeks!

:major

 

Hey Scott, although it worked THIS time I must warn you that from my experience (living in China where 2/3 of the world's hackers are located and largely unpunished or even encouraged if they work for the government or don't hack government computers) some of the newer viruses will not let system restore work or sometimes even start so try to convince your neighbor to buy Norton's anti virus or something similar it's better to stop the viruses from getting in than to pick up the pieces afterwards.Also many of the newer viruses are loaded into CMOS . Don't get me wrong what you did was totally cool but I'm saying at least from my experience it has not always worked.