Help with an Uninstall

I am trying to upgrade my freinds Dell Laptop. It is running Windows 2000.

I am trying to uninstall an older version of Mcafee for a newer Anti-virus program....however when I go to Add/Remove Programs the "Change" and the "Remove" buttons are not highlighted.

I also cannot located any setup files or an uninstaller.exe (unwise.exe...)

I am fairly sure that I am also loggeg in as an Administrator.

Thanks for the help!

 

i don't have mcafee so not sure here, but when you run the setup, if its on cd or whatever, does it give you the options to repair or remove?

 

it only let's me do a repair of the installion...no where does it give me the option to remove

 

hmmm, ok try repair and then see if the uninstallation option appears

 

Maybe I can help. Techie Girl2 and I had the same problem on her computer. The McAfee is embeded somewhere on the drive hardware when installed, in other words it came preinstalled with the harddrive. To make a long story short, we ended up getting a manual uninstall instruction book from McAfee via email, printed it off, as its about 10 plus pages long, and manually followed the instructions. What you will end up doing, is item by item, picking your way through the registry and deleting the entries they list. Once you get this document from the tech support people at McAfee, stock up on food and drink as you will be at it for at least 4 hours or more. (Do not eat or drink near the computer )I do not have the link or the documents any longer, otherwise I would send them to you. I will ask Techie Girl if she still has any info for you and ask her to get back to you here if she does, but her version may not be the same as yours. Your best bet at this point is to email McAfee and request this document for the particular version of your program.
Best of luck

 

O man thanks alot for the info...if u do get the chance, and somehow get the McAfee documentation send it over at marek0rn[at]gmail.com

 

Hi it's Techiegirl. I will send you over the documentation for the manual uninstall. Let me know if that works for you. I can be reached at wiredwoman_@hotmail.com should you have any problems.

 

Here is the actual documentation for anyone else who has this problem uninstalling old version of McAfee:

1. Here is part I:
Manually Uninstalling VirusScan 3.x for Windows 95, 98, and ME
Summary: This document contains manual removal instructions for VirusScan version 3.x.
Network Associates recommends using VirusScan's uninstall program provided. You can access the uninstaller by clicking Start, going to Programs, then going to McAfee VirusScan and clicking on uninstall McAfee VirusScan.
If you receive error messages or find that McAfee VirusScan was not completely removed then follow the steps below to manually remove the program.

Remove VirusScan from the AUTOEXEC.BAT File
1. Click on Start, then click on Run.
2. Type SYSEDIT Open field and press Enter. This opens the System Configuration Editor Window with several smaller file windows inside it.
3. In the first window, AUTOEXEC.BAT, delete the line ending in SCAN.EXE and the @IF ERRORLEVEL 1 PAUSE line if it's there.
4. Save the changes and close the System Configuration Editor window.
Remove VirusScan Icons
1. Click on Start, go up to Settings, then Click on Taskbar & Start Menu.
2. Click on the Start Menu Programs tab.
3. Click Remove.
4. Highlight the VirusScan folder.
5. Click the Remove button to remove the icons.
6. Click OK.
Backup the Registry
McAfee recommends that you make a backup of the registry before making any changes. Click here for instructions.
Edit the Registry
Delete the following Keys and Values while still in the Registry Editor window.
1. Delete the Key HKEY_CLASSES_ROOT\ comfile\ shell\ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on comfile
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

2. Delete the Key HKEY_CLASSES_ROOT\ Directory\ shell\ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on Directory
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

3. Delete the Key HKEY_CLASSES_ROOT\ Drive\ shell\ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on Drive
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

4. Delete the Key HKEY_CLASSES_ROOT\ exefile\ shell\ VirusScan
· Double click on HKEY_CLASSES_ROOT
· Double click on exefile
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

5. Delete the Key HKEY_CLASSES_ROOT\ Excel.Addin\ shell\ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on exefile
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

6. Delete the Key HKEY_CLASSES_ROOT\ Excel.Chart.5\ shell \ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on Excel.Chart.5
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

7. Delete the Key HKEY_CLASSES_ROOT\ Excel.Chart.8\ shell \ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on Excel.Chart.8
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

8. Delete the Key HKEY_CLASSES_ROOT\ Excel.Macrosheet\ shell\ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on Excel.Macrosheet
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

9. Delete the Key HKEY_CLASSES_ROOT\ Excel.Sheet.5\ shell\ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on Excel.Sheet.5
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

10. Delete the Key HKEY_CLASSES_ROOT\ Excel.Sheet.8\ shell \ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on Excel.Sheet.8
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

11. Delete the Key HKEY_CLASSES_ROOT\ Excel.Template\ shell\ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on Excel.Sheet.5
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

12. Delete the Key HKEY_CLASSES_ROOT\ Excel.Workspace\ shell\ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on Excel.Workspace
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

13. Delete the Key HKEY_CLASSES_ROOT\ Excel.XLL\ shell\ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on Excel.XLL
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

14. Delete the Key HKEY_CLASSES_ROOT\ WinZip\ shell\ Virus Scan.
· Double click on HKEY_CLASSES_ROOT
· Double click on WinZip
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

15. Delete the Key HKEY_CLASSES_ROOT\ Word.Document.6\ shell\ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on Word.Document.6
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

16. Delete the Key HKEY_CLASSES_ROOT\ Word.Document.8\ shell\ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on Word.Document.8
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry
.
17. Delete the Key HKEY_CLASSES_ROOT\ Word.Template\ shell \ VirusScan.
· Double click on HKEY_CLASSES_ROOT
· Double click on Word.Template
· Double click on shell
· Single click on VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry

18. Delete the Key HKEY_CLASSES_ROOT\ VSConfigFile.
· Double click on HKEY_CLASSES_ROOT
· Single click on VSConfigFile so it is highlighted then press the Delete key on the keyboard to remove this entry

19. Delete the Key HKEY_CLASSES_ROOT\ VSHConfigFile.
· Double click on HKEY_CLASSES_ROOT
· Single click on VSHConfigFile so it is highlighted then press the Delete key on the keyboard to remove this entry

20. Delete the Value HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows\ CurrentVersion \ Run\ Vshwin32.EXE.
· Double click on HKEY_LOCAL_MACHINE
· Double click on SOFTWARE
· Double click on Microsoft
· Double click on Windows
· Double click on CurrentVersion
· Double click on Run
· Single click on Vshwin32.EXE so it is highlighted then press the Delete key on the keyboard to remove this entry.

21. Delete the Value HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows\ CurrentVersion \ Run\ VSCHED.EXE.
· Double click on HKEY_LOCAL_MACHINE
· Double click on SOFTWARE
· Double click on Microsoft
· Double click on Windows
· Double click on CurrentVersion
· Double click on Run
· Single click on VSCHED.EXE so it is highlighted then press the Delete key on the keyboard to remove this entry.

22. Delete the Value HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows\ CurrentVersion \ Run\ VSECOMR.EXE.
· Double click on HKEY_LOCAL_MACHINE
· Double click on SOFTWARE
· Double click on Microsoft
· Double click on Windows
· Double click on CurrentVersion
· Double click on Run
· Single click on VSECOMR.EXE so it is highlighted then press the Delete key on the keyboard to remove this entry.

23. Delete the Value HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows\ CurrentVersion \ RunServices\ Vshwin32.EXE.
· Double click on HKEY_LOCAL_MACHINE
· Double click on SOFTWARE
· Double click on Microsoft
· Double click on Windows
· Double click on CurrentVersion
· Double click on RunServices
· Single click on Vshwin32.EXE so it is highlighted then press the Delete key on the keyboard to remove this entry.

24. Delete the Value HKEY_LOCAL_MACHINE\ SOFTWARE\ McAfee\ Scan95.
· Double click on HKEY_LOCAL_MACHINE
· Double click on SOFTWARE
· Double click on McAfee
· Single click on Scan95 so it is highlighted then press the Delete key on the keyboard to remove this entry.

25. Delete the Value HKEY_LOCAL_MACHINE\ SOFTWARE\ McAfee\ ScreenScan.
· Double click on HKEY_LOCAL_MACHINE
· Double click on SOFTWARE
· Double click on McAfee
· Single click on ScreenScan so it is highlighted then press the Delete key on the keyboard to remove this entry.

26. Delete the Key HKEY_LOCAL_MACHINE\ SOFTWARE\ Network Associates\ McAfee VirusScan.
· Double click on HKEY_LOCAL_MACHINE
· Double click on SOFTWARE
· Double click on Network Associates
· Single click on McAfee VirusScan so it is highlighted then press the Delete key on the keyboard to remove this entry.
Delete VirusScan Files and Directories
1. Hold down the CTRL + ALT buttons and press the Delete key once. This brings up the Close Programs window.
2. Click on the VSHWIN32.EXE listing and click on End Task. The Close Programs window will close.
3. Double click on the My Computer icon in the upper left corner of your desktop.
4. Double click on the C: drive icon.
5. Double click on the Program Files folder
6. Double click on the Network Associates folder.
7. Click on the McAfee VirusScan folder one time and press delete on your keyboard.
8. Close all open windows.
9. Double click on the My Computer icon in the upper left corner of your desktop.
10. Double click on the C: drive icon.
11. Double click on the Windows folder.
12. Double click on the system folder
13. Find and delete the following files (by highlighting and pressing delete on your computer):
· MCKRNL.VXD
· MCSCAN32.VXD
· MCUTIL.VXD
· VSHIELD.VXD
VirusScan is uninstalled. Reboot your system for the changes to take effect.tall, 3.0, 3.x, 3, 3, 3, 3, 3, 3, 3, 3, 3.x, 3.x, 3.x uninstall, uninstall, uninstall, uninstall, uninstall, uninstall, uninstall, uninstall,

Here is part II, some steps may repeat but you can verify: *you may not need to do this one….


Backup the Registry
1. Click on the Start button.
2. Click on Run.
3. Type in REGEDIT then click the OK button. The Registry Editor will
then appear.
4. Click on the Registry pull-down menu then click on Export Registry
File.
5. The Export Registry File dialog box will then appear. The top of this
dialog box contains an option entitled Save In. Make sure 'Desktop'
is selected for the Save In option. If it is not, click the pull-down
arrow and select 'Desktop' from the list.
6. In the File Name field type 'Backup' (without the quotation marks).
7. In the Export Range group box make sure 'All' is selected.
8. Click on the Save button.


Delete VirusScan Files and Directories
1. Hold down the CTRL + ALT buttons and press the Delete key once. This
brings up the Close Programs window.
2. Click on the VSHWIN32.EXE listing under the Processes Tab of Windows
Task List and click on End Task. The Close Programs window will
close.
3. Double click on the My Computer icon in the upper left corner of your
desktop.
4. Double click on the C: drive icon.
5. Double click on the Program Files folder
6. Double click on the Network Associates folder.
7. Click on the McAfee VirusScan folder one time and press delete on
your keyboard.
8. Close all open windows.
9. Double click on the My Computer icon in the upper left corner of your
desktop.
10. Double click on the C: drive icon.
11. Double click on the Windows folder.
12. Double click on the system folder
13. Find and delete the following files (by highlighting and
pressing delete on your computer):
MCKRNL.VXD
MCSCAN32.VXD
MCUTIL.VXD
VSHIELD.VXD


VirusScan is uninstalled. Reboot your system for the changes to take
effect.