Help with deletion of a virus

Long story short:

I am seeing a girl that asked me to look at her computer (note: I am NOT a computer savvy guy) because she was having trouble getting online.

Everytime she logged onto AOL and entered a web address, she was automatically re-directed to a search engine. From there, regardless of what she entered, it kept taking her back to the same page.

I installed & ran the 2004 version of Norton Systemworks and scanned her machine for viruses. It found 3.

After a little discovery work (like I said I am not savvy), I found that her former boyfriend had an affinity to adult websites (a whole other story). Needless to say, I think that's where this virus came from.

Anyway, While the Norton Anti-Virus program was able to detect the virus, it was unable to delete them. It kept telling me the deletion had failed.

What do I do now?

 

Sorry,
I just read the FAQ, will try those steps and see where I get.

Thanks!