Help with DNS error message

I have a message board for one of my telecommuting companies. I have had problems on and off forever. I KNOW that other people can access it because they've told me, I've even called the support guys for the site and they can't do anything. It has the typical dns error when it can't find the site. I also ping the address and it comes back with nothing. I have Windows XP and comcast is my internet provider.

The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

Anybody have any tips or ideas?

 

what happens if you just try the IP
http://xxx.xxx.xxx.xxx

can you ping the domain? can you ping the IP?

 

I've tried pinging the domain and ip addy

C:\Documents and Settings\>ping bulletinboards.com

Pinging bulletinboards.com [209.49.175.245] with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.49.175.245:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\>ping 209.49.175.245

Pinging 209.49.175.245 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.49.175.245:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

that's what I get

 

try flushing the dns resolver cache..
at the command prompt, type:

ipconfig /flushdns

 

Okay, it said "successfully flushed dns resolver cache. Am I supposed to restart or anything? I didn't restart yet, but tried the site again and it still does not connect and has the same error message. Also, went to command prompt and pinged again and it still says request timed out.

 

are you running any firewall software that may be blocking this Domain?

 

nope, and I even restored it to factory default 2 days ago. I had downloaded a bunch of junk and it was messing with my computer. The problem is that this happens frequently...I can access the site some days and some days I can't. I have not been able to access it for 3 days now. Like I said, I talked to the support for the site yesterday and they couldn't figure it out. They suggested I run neotrace and here's the readout from the report:

NeoTrace Trace Version 3.25 Results
Target: www.bulletinboards.com
Date: 8/12/2004 (Thursday), 1:21:17 PM
Nodes: 2


Node Data
Node Net Reg IP Address Location Node Name
2 1 1 209.49.175.245 Atlanta www.bulletinboards.com


Packet Data
Node High Low Avg Tot Lost
2 ---- ---- ---- 2 2


Network Data
Network id#: 1
Allegiance Telecom Companies Worldwide ALGX-ABI-BLK13 (NET-209-48-0-0-1)
209.48.0.0 - 209.49.255.255
Digital Service Consultants, Inc. DSCGA-ALGX-BLK2 (NET-209-49-172-0-1)
209.49.172.0 - 209.49.175.255

ARIN WHOIS database, last updated 2004-08-11 20:10


Registrant Data
Registrant id#: 1
NOTICE AND TERMS OF USE: You are not authorized to access or query our WHOIS
database through the use of high-volume, automated, electronic processes. The
Data in Network Solutions' WHOIS database is provided by Network Solutions for information
purposes only, and to assist persons in obtaining information about or related
to a domain name registration record. Network Solutions does not guarantee its accuracy.
By submitting a WHOIS query, you agree to abide by the following terms of use:
You agree that you may use this Data only for lawful purposes and that under no
circumstances will you use this Data to: (1) allow, enable, or otherwise support
the transmission of mass unsolicited, commercial advertising or solicitations
via e-mail, telephone, or facsimile; or (2) enable high volume, automated,
electronic processes that apply to Network Solutions (or its computer systems). The
compilation, repackaging, dissemination or other use of this Data is expressly
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high-volume, automated, electronic processes to access or query the WHOIS
database. Network Solutions reserves the right to terminate your access to the WHOIS
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querying of the WHOIS database or for failure to otherwise abide by this policy.
Network Solutions reserves the right to modify these terms at any time.

_____
NeoTrace Copyright ©1997-2001 NeoWorx Inc

 

that doesn't look right..

can you a trace route ?

go to command prompt and type

tracert 209.49.175.245

see where it stops. Post the log here too.

 

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Krista Brown>tracert 209.49.175.245

Tracing route to www.bulletinboards.com [209.49.175.245]
over a maximum of 30 hops:

1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * *

 

YIKES! you're not even getting past your first connection.
are you using a router? have you contacted your ISP (not the website support) to see if they can look into why the DNS isn't resolving for this domain?

 

alright, it must be my router: linksys. We have had problems with it in the past so we just connect through cables to the router from both the desktop and the laptop. I just disconnected from the router and connected my cable to the cable modem and I can access the site.

 

I'm having the same problem with an HP laptop...both wireless & and ethernet cord, it says I have an internet connection, but IE6, Firefox, and AIM can't get out to the internet at all...it seems to be a recent thing, because its a hot topic in a lot of forums...

 

Can you start a new thread regarding your issue so that we may focus on your problem only.
Thank you