Help With Issues

Download ZHPCleanerto your desktop.

Close all applications (including your web browsers and antivirus)
Double-click on ZHPCleaner to run the tool.
If you are using Windows Vista, 7/8/10; instead of double-clicking, right-mouse click ZHPCleaner and select "Run as Administrator".
Please click the "J'accepte/I agree" button.
First press the "Scanner" button. Be patient, the scan may take some time.
Do NOT fix/repair anything yet! Please upload that logfile also with your next reply.

 

Have ZHP clean everything it found. Then go to start/run/ and type in %temp% and clean out all it finds. Then I suggest you run CCleaner and run both the cleaner and the reg scan ( making the backup when prompted).

Reset Firefox to Defaults

Let me know how things are running.

 

Please rerun RogueKiller and have it remove these items:
¤¤¤ Registry : 2 ¤¤¤
[PUP.Gen1] (X64) HKEY_USERS\S-1-5-21-2891297401-1037396207-2603818493-1000\Software\IM -> Found
[PUP.Gen1] (X86) HKEY_USERS\S-1-5-21-2891297401-1037396207-2603818493-1000\Software\IM -> Found

Now rerun Hitman and have it remove these items:
Potential Unwanted Programs _________________________________________________

HKU\S-1-5-21-2891297401-1037396207-2603818493-1000\Software\IM\ (Sweetpacks)
HKU\S-1-5-21-2891297401-1037396207-2603818493-1000\Software\Microsoft\Internet Explorer\Approved Extensions\{54739D49-AC03-4C57-9264-C5195596B3A1} (Linkey)

Next, please uninstall your Java. Run CCleaner again ( both cleaner and reg).

Reboot and rescan with RogueKiller and Hitman and attach the logs.

Now download and install:

• Go here for 64 bit OS = Sun Java 64 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.
• Go here for 32 bit OS = Sun Java 32 bit Runtime Environment Make sure that when you see the form asking about installing Ask Toolbar that you uncheck this.

 

Your logs are clean. If you continue to have issues with your pointer, I suggest you post in the software forum.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
2. Re-enable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
7. After doing the above, you should work thru the below link:
   • How to Protect yourself from malware!