HelpCtr.exe

You should attempt to follow all the steps in this Sticky thread < READ ME FIRST BEFORE ASKING FOR SUPPORT: Basic Spyware, Trojan And Virus Removal >

If you already have any of the programs linked in the tutorial please double check your version to make sure you have the latest one and that you have any/all updates for the programs.

NOTE: In order to resolve the issues you are having it is very important that you at least try to perform all the steps as outlined. If you have any difficulty please post back letting us know what steps you have completed, what you found while doing the scans if anything and details about any problems you have encountered in completing the steps. The more details you can provide the better.

If still having a problem after the above, you should read the tutorial in this Sticky thread NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

Now post a HijackThis log file as an attachment to your message. All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT

Make sure you have HJT version 1.98.2 and follow the guidelines on where to install it and how to post a log as an attachment.

 

Please read the instructions I gave you again.

Now post a HijackThis log file as an attachment to your message. All running programs should be closed, including your web browser, e-mail. Close before running Hijack This!

Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file. Place it in its own folder, for example C:\Program Files\HJT


Your OS and IE are seriously out of date. You need to get updated when we finish fixing.

 

I don't see any obvious problems in your log.
Try the following.

Download ProcessExplorer from: http://www.sysinternals.com/files/procexpnt.zip
Unzip it and now run ProcessExplorer and lets configure some options first:
Click View and select Show Lower Pane. And where it says "Lower Pane View" make sure DLL's is checked. Now click on explorer.exe. Now also under the View menu choose "Select columns" and put a check mark on "Image Path". Now click on File and then Save As. And save the process list. Post it back here as an attachment (call it list1.txt). Also, from now on if I say to kill a process, use ProcessExplorer instead of Task Manager. Sometimes ProcessExplorer can kill things that Task Manager cannot.

The above attachment should be for when you do not have a problem with all those process.

Now I want you to leave ProcessExplorer running and cause the problem to occur. When it does, save another process list from ProcessExplore (call this one list2.txt).

Post both list1.txt and list2.txt back here as attachments to your message.

 

You forgot to attach list2.txt

But I think you need to go to Windows update an get updated to at least SP1a level.

Also check this out: http://support.microsoft.com/?kbid=839017

 

Okay! I'll wait to see list2 but I thing your problem may be that you need the updates.

 

I think your problem is may be related to the fact that your Win OS is way out of date. You should go here and get updated to at least WinXP SP1a:
http://www.microsoft.com/windowsxp/downloads/updates/sp1/network.mspx

Then make sure you have the any other updates for WinXP (other than SP2 - unless you want SP2) by going here and having it scan your system: Windows Update

Part of what I am concerned aout it the fact the the helpsvc.exe process is running. See this link:
http://support.microsoft.com/default.aspx?scid=kb;en-us;839017

 

Okay Craig! Let me know when you complete all the updates what the status is.