Helping My Niece Get Her Logs Up

HisAngel · Dec 6, 2018

My niece is having trouble with connecting to my WiFi. It keeps telling her "Unable to connect to this network" and she has the password correct because she was signed into it and just one day she could no longer sign in. She contacted NetGear and they told her it was due to Malware on her laptop and it and my IP was riddled with malware. I know it is an old laptop, 4 or 5 years old, but it is running windows 10. She did RUN ME FIRST post with me and here are her logs.

TimW · Dec 6, 2018

Please remove the items found by MBAM.

Reboot and rescan with MBAM as well as ADWCleaner and attach both logs.

You also need to attach the log from running MGTools > MGLogs.zip.

HisAngel · Dec 6, 2018

Sorry I missed this one.

HisAngel · Dec 6, 2018

Here are the other 2 logs.

TimW · Dec 6, 2018

I need the new log from running MalwareBytes. And also need you to tell me how things are running now.

HisAngel · Dec 6, 2018

The 2 from the rerun are above and things are the same....she still can not sign in to wireless network.

TimW · Dec 6, 2018

The two above are both ADWCleaner logs. All of her network protocols appear to be working.

Please go here > At the very bottom of this page ==> https://www.zemana.com/Download
... second column from the left under AntiMalware > Features..... FREE AntiMalware

It auto updates, and you click scan. After it's finished, click on the icon that looks like Cell phone strength bars. High-light the report (by date log was produced) and click on the "Open Report" icon. (looks like a folder). That notepad.txt can then be copied/pasted into another .txt doc and saved. Upload that, please.

HisAngel · Dec 6, 2018

I think the MB log is the one you want and the zemana log also.

TimW · Dec 6, 2018

TimW said: ↑

Please remove the items found by MBAM.
Click to expand...

Why didn't you do this?

HisAngel · Dec 6, 2018

I thought I did. On rescan it said nothing was found. You know that last MBAM log was from the first run I just forgot to load it in the first set of logs.

TimW · Dec 6, 2018

It was in the first set of logs.

Please tell me how things are running now if those items are now removed.

HisAngel · Dec 8, 2018

Yeah she can connect now you are awesome!!!!!! Thank you so much.

Do I remove the scanners and such that I downloaded to do all the scans on my LapTop or leave them on it?

TimW · Dec 8, 2018

If you are not having any other malware problems, it is time to do our final steps:

We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.

Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.

If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.

Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.

Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.

After doing the above, you should work thru the below link:

How to Protect yourself from malware!

HisAngel · Dec 10, 2018

Ok I am helping with running the SpywareBlaster But it says the protection against Google is blocked and wants me to allow protection. Now it gives me 2 choices... 1 Protect against checked items and 2 Remove protection for unchecked items. Also I don't know what to check or uncheck. Now everything is checked by default. is there any clues that might make this easier?

TimW · Dec 10, 2018

Protect all. Each browser.

HisAngel · Dec 11, 2018

Thank you so much for all your help. You are awesome.

TimW · Dec 11, 2018

No problem. Safe surfing.

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Helping My Niece Get Her Logs Up

HisAngel Private First Class

Attached Files:

dec52018hitmanpro.log

maleware list.txt

mbtheats epot dec 5.txt

roguekille report.txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

Attached Files:

MGlogs.zip

HisAngel Private First Class

Attached Files:

adwaedec6.txt

adwaedec6.txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

Attached Files:

mbtheats epot dec 5.txt

zemadec6.txt

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

Helping My Niece Get Her Logs Up

HisAngel Private First Class

Attached Files:

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

Attached Files:

HisAngel Private First Class

Attached Files:

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

Attached Files:

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

HisAngel Private First Class

TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

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