High Speed Internet with Cable Modem Disconnects Everyday

Hi Everyone:

My High Speed Internet with Cable Modem disconnects everyday around this time of day.
Maybe I'm mistaken but I thought it was supposed to stay on all the time.

O/S is Windows XP
Internet Explorer Ver. 6

Here are the error messages that I have seen:
Internet Explorer:
Cannot find server or DNS error with I.E.

Email program, Outlook Express:
TCP/IP error
protocol POP 3
Port 110
Secure SSL
Error # 0x800CCC15

I regularly scan with Ad-Aware, Spybot Search and Destroy and either Norton AV
or an online virus scanner like Panda or Trend Micro. Nothing seems to be
showing up that's unusual in those scans.

Any thoughts you all might have would be greatly appreciated.

Maggie

 

Seems like your connection is corrupted Maggie, you have to do a reinstall

# 0x800CCC15 SOCKET_CONNECT_ERROR Unable to open Windows Socket.

* Reinstall TCP/IP. You can do this from the network control panel applet.
* Open Network in Control Panel
* Select TCP/IP and click on the Remove button
* Reboot
* Open Network Applet again
* Click Add button
* Select Protocol
* Select Microsoft in the left pane
* Select TCP/IP in the right pane
* Click Okay
* If you are using AOL or a network card you will reinstall them instead of the TCP/IP by removing them and rebooting and letting them set themselves up again.The above is a guidline you should be familier with your install

 

Hi Maggie,
I googled up a couple of references one here and one here. Seems like you have to uninstall and reinstall outlook express and establish a new identity file. The first site walks you through it with pictures. You might give it a go and see if that fixes your problem.
Good luck
Bil
edit: oops sorry jujet, didn't mean to step on your toes
EDIT2: hmmm . . . the instructions for the fix I mentioned are for 98 and NT I don't know if thiese are applicable to XP or not. I mean they will be similar I'm sure but the proceedure or access means might differ slightly.

 

Your not stepping on my toes man,it's good to see comments and help from other members.cheers

 

Removing TCP/IP



Hi Again,

I took a look in control panel to try to do the fix that was
suggested. What I saw there wasn't the same as described in the suggestion. Perhaps the instructions given were for a version of Windows previous
to XP? Anyway, I googled, and found the following information.
What now?

Thanks so much!

Maggie


Here is info from a webpage I looked at:

How can I reinstall TCP/IP on Windows XP?
When viewing the list of components for a network interface, you may notice that the Uninstall button is disabled when Internet Protocol (TCP/IP) is selected. In Windows XP, the TCP/IP stack is considered a core component of the operating system; therefore, it is not possible to uninstall TCP/IP in Windows XP.

 

Maggie,check out this advice,which I figger is a better route.
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm

 

Thanks Jujet

Hi Jujet:

Thanks for that webpage. I read through it. Immediately got nervous!
I have bookmarked it, to study and am hoping I can accurately follow
the directions there. I have never gone into the registry and edited or changed
anything there before.

I appreciate the help!

Maggie

 

good thinking Maggie,if you notice the first repair has to do with checking your system files hence sfc.follow the directions
Click [Start] [Run] and type sfc /scannow in the [Open] box.
(Note that there is a space between sfc and /scannow)
If there is a problem you will be asked to insert your win XP cd let it finish its scan reboot and test to see if the problem has been resolved.

 

Windows XP CD

Hi Jujet:

I'm afraid I don't have a Windows XP CD. My computer came with it preloaded.
I have one of those CDs that one can use to restore the O/S.

Maggie

 

If I remember using those disks will really hose your system by reverting everything back to original install.Hold off using them Maggie.

 

Did you yourself install the account for your outlook express?

 

Outlook Express and Windows XP restore CD

Hi Jujet:

OK, will not do anything with restore CD of XP.

Yes, I set up Outlook Express.

Maggie

 

Signing off for the evening

It is getting late here so I must sign off for now.
Will check back in the morning to see if there
are any other thoughts or suggestions.

Many thanks for everything.

Magie

 

Great, before getting on could you check outlook express by going to Tools/Accounts/Properties/Connection and check to see that "always connect to this account using " is checked

 

Outlook Express

Hi Jujet,

I checked out what you suggested, in Outlook Express.
That particular box "always connect to this account using " is not checked.

Maggie

 

Well thats good news,I believe that's where your problem is Maggie that box
should be checked.Do that now and see if that clears up your problem.

 

Will try your suggestion in Outlook Express

Hi Jujet:

I'll try your suggestion and check that box in Outlook Express.

Thanks so much for all your help.

Maggie

 

Outlook Express and Windows XP CD

Hi Jujet:

Sorry to tell you that the Outlook Express idea didn't work. I did as suggested and put the check mark in the box as recommended in previous post. When I tried to check my email,
a login window came up. In the window it said Broadband Connection, My login name, password. I clicked OK on it, but it seemed like it was trying to dial-up a connection via telephone and it wouldn't connect, so I went back and unchecked the box and it was OK to check email again.

I have a general question, if you don't mind? What do people do, if they need a Windows XP CD to repair their O/S and XP has been preloaded on their computer and all they have is the Restore CD ? Do I need to go buy a copy of Windows XP ? I think this
question comes from reading that Elder Geek website that you mentioned. It seems like
their main idea is to try that system scan but in the end, the solution might be a reinstall of XP.


Thanks so much!

Maggie

 

One thing before we get any further,seeing as you havent done this yet how about reinstalling your outlook account from scratch again.
Are you running Dell, HP or Compaq.

 

Outlook Express Install

Hi Jujet:

I'm using an HP computer.

Maggie

 

Question jujet, do you think that simply creating a new identity in outlook, making that the main identity and then deleting the old main identity might help maggie? Might be a little easier to try that first maybe? Dunno, just a thought.

 

I concur with you on this Bill, had already asked maggie to reinstall new account

 

Oops sorry, DuH. (That'll teach me to read the previous posts not just skim them ) She might want to download RegSupreme and run it after she does that to clean up any left over reg entries pertaining to the old identity.

 

If the internet is disconnecting same time every day, i'd say its probably just her ISP reseeting the IP, as you only lease it for 24hours (more or less depending on your ISP)
SHould check your lease times, in windows XP just go into conenction properties.

 

All this talk of reinstalling TCP/IP....

TCP/IP is not on a schedule.

If it works, but then doesn't, then does later, its nothing to do with TCP/IP.

 

Made New Account in Outlook Express

Hi Everyone:

I removed my email account in Outlook Express and then made a new account.


Maggie

 

True Adrynalyne, but when you google the error code Error # 0x800CCC15 for a fix the results all state that doing the install/uninstall TCP/IP bit is the way to rectify it.

 

Glad to hear that maggie,could you post again to let us now how you made out cheers

 

Update

Hi Jujet:

Making the new account in Outlook Express went just fine.
I guess I will wait to see if I get disconnected later this evening.
It's been happening lately at around 7 PM central time zone.
It's about 4:25 PM here now.

I really appreciate everyone's ideas.
This is a great website.

Maggie

 

I'm still here!!!!!!

Hi Everyone:

As of 7:30 PM local time, I'm still here. I haven't been kicked off line.

I'm hoping your suggestion of deleting my email account and making a new account may have worked.

Thanks,

Maggie

 

Thats good news maggie cheers

 

OE/Outlook errors have never been reliable sources of info


Looks like the new account did the trick though.