Hotmail problem 7/20/11

Discussion in 'Software' started by sharonjon, Jul 20, 2011.

  1. sharonjon

    sharonjon Private E-2

    For weeks have not been able to open messages, delete, or use any other function for this program. Have Searched the web, ran malware etc. still no reaction. May I please get some help on this, Thank you
     
  2. usafveteran

    usafveteran MajorGeek

    What "program"? Many Hotmail users access their email via a web browser, so the browser would be the "program". Does this apply to you, or are you using an email client (Outlook, Windows Live Mail, etc.)?
     
  3. sharonjon

    sharonjon Private E-2

    outlook working fine, msn hotmail however is not working, and I also have Windows live
     
  4. usafveteran

    usafveteran MajorGeek

    So, you can access it these 3 ways and none of them work. Is that right? BTW, I don't know about msn hotmail.

    What about accessing your Hotmail account via web browser? Can you view messages that way?
     
  5. sharonjon

    sharonjon Private E-2

    google main browser, however for windows live it's bing, have tried both, no luck. Seems like something is turned off, heard they updated and it is not working correctly - DAH
     
  6. usafveteran

    usafveteran MajorGeek

    Google and Bing are not web browsers. They are search engines, websites with huge databases of online resources. You can use any web browser (Internet Explorer, Firefox, Opera, Safari, etc.) to use Google or Bing.

    So, again, "What about accessing your Hotmail account via web browser? Can you view messages that way?" Have you ever accessed Hotmail via web browser? Do you know how?
     
  7. sharonjon

    sharonjon Private E-2

    I use Internet Explorer, yes Sir have tried from there also have tried every avenue I know how to use
     
  8. usafveteran

    usafveteran MajorGeek

  9. sharonjon

    sharonjon Private E-2

    Yes Sir, then after connection it reads by166w.bay166.mail.live.com
     
  10. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    What Windows Version and Service Pack are you using?
    What version of Outlook or Office and Service Pack?

    MSN/Hotmail, should work ok with Outlook/Live with the Outlook Connector installed HERE, if it doesnt then what is your security software installed and please name all as one may be conflicting with Outlook or Webmail (rare with Webmail though but could happen)?

    Do you also have latest versions of Sun Java, Adobe Flash and MSFT Silverlight installed if not do so and try again (I have generalised the versions as I do not know your Windows version, service pack or bit as in 32 or 64bit version of Windows used)
     
  11. sharonjon

    sharonjon Private E-2

    I have Windows XP Serv Pk 3 Office & Outlook are 2003 have rec'd updates for all others i.e. Sun java, Adobe 9.0, Silverlight - Security is TrendMicro, Malware Anti-Malware, FixCleaner
     

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