How Can I Create A Log From Cis?

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by mark59, Sep 7, 2016.

  1. mark59

    mark59 MajorGeek

    I have just run a full scan with Comodo Internet Security. It has found and cleaned four items. There is a log. However, the only format I can find it will open the log in is a file format with the extension “.sdb”.

    I would like someone to review the log for me to see what Comodo found. But before that happens I would like any advice on how I can obtain a copy of the log in a format I can open and also submit as an attachment to a post here.

    I have tried Comodo's 'Help' but it simply tells me to do what I have already tried. I do not know how I can open a file of the type they store their logs in.
     
  2. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

  3. mark59

    mark59 MajorGeek

    Hello dr.moriarty,

    Thank you for your advice. I have exported a log to the only option they give, i.e. in htm format. Which I cannot attach to a Majorgeeks post. I have, therefore, attached a screen print.
     

    Attached Files:

  4. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    The print is too small for me, even with reading glasses. What I can make out appears to be related to HP products (Help Assistant)? I would not allow my AV to delete files that it found "suspicious" without further research... submitting them to VirusTotal for instance.
     
  5. mark59

    mark59 MajorGeek

    Yes, it does relate to items that are from HP Assistant. That made me suspicious because my PC was manufactured by HP and has HP Assistant on it. I do not know enough other than to place my trust in my AV.

    If I understand it correctly Comodo has put the files in quarantine. I do not know if that means they have been deleted or are retrievable. If they are retrievable how could I retrieve them?

    If an AV reports files as suspicious how would you send those files to VirusTotal?

    Thank you for all the support.
     
  6. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    You're welcome.

    Deleted = irretrievable
    Quarantined = https://help.comodo.com/topic-155-1-282-2635-.html
    Once restored to their original folders, submit it(them) to VirusTotal for analysis.

    EDIT: A file put into an AV's Quarantine folder effectively renders it "off limits" to anything other than seeing it's present location. You can no longer work with it.
     
    Last edited: Sep 7, 2016
    mark59 likes this.
  7. mark59

    mark59 MajorGeek

    Thank you. That's really helpful, and appreciated. I shall restore the files and allow VirusTool to do its stuff. Thank you!
     
  8. dr.moriarty

    dr.moriarty Malware Super Sleuth Staff Member

    ;) You're very welcome!
     

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