How to treat a rude customer

How to Treat a Rude Customer

An award should go to the gate attendant at Luqa airport. A crowded
Malta-London flight was canceled. She was the lone attendant in charge
of re-booking a long line of inconvenienced travelers. Suddenly an angry
passenger pushed his way to the desk. He slapped his ticket down on the
counter and said, "I HAVE to be on this flight and it HAS to be FIRST
CLASS."

The attendant replied, "I'm sorry sir. I'll be happy to try to help you,
but I've got to help these people first, and I'm sure we'll be able to
work something out." The passenger was unimpressed. He asked loudly, so
that the passengers behind him could hear, "DO YOU HAVE ANY IDEA WHO I
AM?"

Without hesitating, the attendant smiled and grabbed her public address
microphone: May I have your attention please? May I have your attention
please?" she began. With her voice being heard clearly throughout the
terminal, she said, "We have a passenger here at Gate 14 WHO DOES NOT
KNOW WHO HE IS. If anyone can help him find his identity, please come to
Gate 14."

With the folks behind him in line laughing hysterically, the man glared
at the attendant, gritted his teeth and said, "F... You!" Without
flinching, she smiled and said, "I'm sorry, sir, but you'll have to get
in line for that too."

 

ha good one. there needs to be more people like that lady....

 

Sometimes it can be quite humorous to see how the level-headed and witty ones, handle the jag-offs!!!!

Roger