HP Multi Function Scanner Issue???

Hi All

I have an HP M1522 NF multi function peripheral attached to a Windows 7 Pro PC.

I needed to re install the drivers and software the other day but now it will only install the printer drivers and not the scanner drivers or any of the accompaying software?

I have tried deleting as many registry entries as I could find and any files and folders accept any dll files in the system32 folder beacuse I do not know which ones to delete and everytime I try and install the new software from the HP website it almost finishes the I get a Fatal Error message.

It says that it has found a newer version of the same software please go to the HP support website for help Fatal Error: MSI.hpp.l Service?

I have posted to the HP forum but have received no replies?

If anyone here has any tips for me please let me know.

Thanks!

Fridge. Magnet

 

If you are doing it because of software problems, could you restore back to before the problems started... like when the printer was last working? Doesn't answer the question, but might get you out of trouble.

 

I have a HP OfficdeJet 4315 All-in-One printer, scanner & fax that will no longer scan.
I get an error message "Unexpected Internal Error while Scanning" a pop-up from HP comes up and tells me to download a fix from HP, downloaded it and it still has the same problem.
The fix doesn't work! I've run the HP Scan Diagnostic Utility 4.0 it says "Driver is corrupt and requires a unistall & re-install of the product software. Is there a gernic software that I can download to fix my problem?

Thanks,

Mike Hairfield

 

Hi Mike.
You're better to start a new thread for your question, otherwise things can get a little confused. Perhaps a moderator will move it for you.
P.S. Did you try uninstalling and reinstalling, as suggested?

 

I tried it twice and it didn't work twice!

Mike

 

OK. This should really be moved to a new thread before going any further... or you could start a new one, and allow this one to be removed when a mod comes along.
You can copy and paste your original question to make a new thread.