HP Printer still not working on laptop

Discussion in 'Software' started by adriarobi, Apr 14, 2013.

  1. adriarobi

    adriarobi Private E-2

    Hi

    I thought I had my problem here fixed the other day, but still not working.l

    I have an HP Photosmart 7850 printer that works fine. My old desktop was not working, so switched to a Toshiba Satellite C855D-S5106.

    I used the HP Print and Scan Doc to fix the connection, and it worked one time...printing a test page the Scan Doc sent to it.

    However, I cannot get the printer to work on anything I need to print.

    It comes up with a message "Install on a computer that is running one of the supported Microsoft operating systems." I have XP, Windows 8.

    I need the printer working to print some documents.

    Would appreciate any input.

    Thank you.
     
  2. pwillener

    pwillener MajorGeek

    That is a rather confusing statement; is Windows XP or 8? If XP, what service pack level?
     
  3. adriarobi

    adriarobi Private E-2

    I apologize. I am new to windows 8. I thought it was part of the Windows XP operating system.

    My son brought over a Epson printer/scanner to use, and that works fine from the laptop. Now I am using this. I kept the HP for backup.

    Thanks for the response.

    :)
     
  4. adriarobi

    adriarobi Private E-2

    One post-script....the Epson I am now using XP=300, does not have an option to only print in black.

    I thought that was strange. My HP, which first brought me to this site, did.

    See how vital you "geeks" are? You are a esential part of our lives. :)
     
  5. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    As we now know you are using Windows 8 on this PC, can you check this for me install the HP Printer Control app HERE and see if this finds your printer and allows you to print.

    But you can also try and install the Full Feature drivers HERE


    Sadly some older printers that would have worked with XP may not work with newer Windows versions such as Windows 7 and 8
     
  6. adriarobi

    adriarobi Private E-2

    Hello,

    My son brought over an Epson printer, as I was having so many HP problems. How can I close this thread? I do not want to bother folks with this topic anymore.

    Thank you.
     
  7. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    No need to close thread and with your last post and fix for your issue in a new printer for this PC then the topic is closed.

    Glad the new printer is working ok for you in Windows 8
     

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