HP Printer still not working on laptop

Hi

I thought I had my problem here fixed the other day, but still not working.l

I have an HP Photosmart 7850 printer that works fine. My old desktop was not working, so switched to a Toshiba Satellite C855D-S5106.

I used the HP Print and Scan Doc to fix the connection, and it worked one time...printing a test page the Scan Doc sent to it.

However, I cannot get the printer to work on anything I need to print.

It comes up with a message "Install on a computer that is running one of the supported Microsoft operating systems." I have XP, Windows 8.

I need the printer working to print some documents.

Would appreciate any input.

Thank you.

 

That is a rather confusing statement; is Windows XP or 8? If XP, what service pack level?

 

I apologize. I am new to windows 8. I thought it was part of the Windows XP operating system.

My son brought over a Epson printer/scanner to use, and that works fine from the laptop. Now I am using this. I kept the HP for backup.

Thanks for the response.

 

One post-script....the Epson I am now using XP=300, does not have an option to only print in black.

I thought that was strange. My HP, which first brought me to this site, did.

See how vital you "geeks" are? You are a esential part of our lives.

 

Hello,

My son brought over an Epson printer, as I was having so many HP problems. How can I close this thread? I do not want to bother folks with this topic anymore.

Thank you.