HP s7713w Slow internet speeds

I have an HP Pavilion Slimline s7713w desktop computer. It has the AMD Sempron 3500+ processor, Asus A8N-BR mobo with integrated graphics and onboard audio and LAN (Realtek RTL8201CL 10/100 Mbps Fast Ethernet Controller), and came with Windows Vista. I have 1.5Mbps Verizon DSL and connect the modem using the Ethernet. I went through many months with HP and Verizon about the slow download speed, it downloads at 70 kbps. I have a 7 year old computer with Windows XP Home and it downloads at 1.5 Mbps using the same modem and Ethernet cabel. Hp had me send the unit back and 2 times they put a new motherboard in it and said the problem was fixed. This did not change a thing. Last week I purchased Windows XP Pro and installed it, spending 3 days finding all the drivers I needed. It downloads from the internet at 70 kbps!!!! I think the problem is in the motherboard, can you offer any help.

 

If HP has actually installed two motherboards, then the problem must be elsewhere unless they're lying which isn't likely. Perhaps there is a BIOS setting problem or conflict. There is a BIOS update at the HP web site for your PC, but it says it will only run under Vista. You have XP right? There is a Readme in the download that explains how to flash the BIOS by booting to a DOS floppy, so the operating system shouldn't matter, but be careful. Nowhere does it say that it will work correctly under Windows XP. It also doesn't mention anything about an internet fix in this BIOS update, but there is a P-n-P IRQ fix which may apply to the ethernet. But I'm not sure, and I'd hate to be the guy that showed you how to destroy your motherboard with a bad BIOS. If I were you, I'd contact HP again if the PC is still under warranty, or contact your ISP. I would think that somewhere in your original paperwork there's a serial number for the motherboard. If so, compare this to your current motherboard. If they match, then you know HP never swapped motherboards....

EDIT- I was just thinking, you could always get a PCI ethernet card, or a USB to ethernet adapter. Either one shouldn't be over $20 (maybe $25) at any PC shop. Then just disable the on-board RealTek 10/100 adapter.

 

Thank you, my DSL modem has both ethernet and usb and I just connected using the usb and now it downloads at my DSL speed.

 

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Glad to hear all is well!