HTC driver causes Blue Screen

I have a single driver on my machine that causes blue screens whenever I attempt to remove or reinstall it. The driver is for HTC devices. I would perfer not having to reload Windows XP because this is a work computer and it would take a lot of effort to get all my permisions and work programs working.

The Problem:

I was recently given a new program for my job. The program installs a lot of drivers on my machine to work on different phones. During the installation it tells me what drivers it is installing and every time it get to a HTC driver the pc bluescreens (I'm running Win Xp Profesional). I tried to delete the old driver using a few different programs, but I still get a blue screen. I booted up the machine in Safe Mode. It would allow me to remove the driver without a blue screen but when I restarted the machine the driver would be back. I know it's this specific driver because anything I try to do to this one driver causes the blue screen.

Has anyone seen or heard of this before and is there a solution that doesn't envolve reloading the OS. I don't care how labor extensive it may be. Anything would be easier that trying to set up the machine again.

As long as I leave this driver alone the computer runs just fine. I haven't had any issues with deleting all the other device drivers.

 

Hi,
Are you wanting this driver to install without blue screening or just wanting it off your machine ?? what HTC phone is this driver for?? as there may be a more compatible driver for your OS. Does your Firm not have an IT guy that could look at this issue for you?? sorry about all of the questions but the more inf we have the better we are equiped to find a salution.

iain.t :major

 

I need to new driver to install without blue screening which may involve removing the previous driver (I'm not sure). There is no support within my company for an issue like this. Since it is my machine I am responsible for either repairing it myself or paying to have it done. It's not for a specific device. It's for all the HTC handsets. I can't skip the driver in the application set up. The application installs all the needed drivers first and then the actual program, so it never completely installs.

 

It's not for a specific device is an HTC driver that is used for all Sprint HTC devices when performing certain software diagnostics.

My system is XP Professional version 2002 service pack 3.

 

Yes, a specific device will come with a single driver. I guess this would be more of a driver "package?". It has all the drivers needed for the devices from what I would guess, because this one driver will allow me to access any device for firmware and software modifications. It doesn't cover a single device.

The driver is used with a FutureDial hub and a Sprint program called SLATE it is used for.

I haven't tried uninstalling with my security applications disabled. I will try that today and update.

I have tried uninstalling in Safe Mode and although it will show that "uninstall" the program without any blue screen, the driver is back once the computer is restarted.

 

Alright I turned off my Security Applications and ran the install as Admin and still recieved BSOD. The application that uses the drivers is Slate 3.0 but the install application is listed as InstallByXML. Followed your link and got this as my text file for the BS. I did a quick Google search and it appeared that ntoskrnl.exe is a common problem but I'm not accustom to driver errors.

==================================================
Dump File : Mini061611-01.dmp
Crash Time : 6/16/2011 2:02:24 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x8bbda4b0
Parameter 3 : 0x8bbda624
Parameter 4 : 0x805d29b4
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+22f43
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Crash Address : ntoskrnl.exe+22f43
Stack Address 1 : ntoskrnl.exe+faafd
Stack Address 2 : ntoskrnl.exe+fba5f
Stack Address 3 : ntoskrnl.exe+6a67c
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini061611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 110,592
==================================================

 

I just thought I would add after looking at a few fixes that other sites have suggested that I have already restored the boot.ini file recently because the computer wouldn't boot after doing a Windows Update. It was maybe two weeks ago and the problem existed prior to the restore and persists today.