I am having problems playing DVD's

I am having a problem playing DVD’s. The problem occurs on two separate drives on the same computer.

I am operating Windows XP Home, SP1 on a Gateway 510S with a Pentium 4 2.6 GHz processor and 496 MB of RAM. The machine contains a factory installed DVD player. I also have an external DVD+RW on a USB cable.

Here is the problem:
I just bought a new DVD (Warner Brothers, not Sony !).
To play it I used my DVD drive for the first time in a few weeks.
When I put the DVD in the drive, the screen went blank 15 seconds after I closed the drive bay and the computer rebooted.

Once the computer rebooted, I was able to play the DVD, although it did get stuck at one point about a half-hour in, and I could not get past it, despite multiple tries.

I have not recently installed any new hardware.


System Restore did not solve the problem.

I booted to Safe Mode, opened Device Manager, uninstalled the internal DVD drive and rebooted. The computer recognized new hardware. I put the disk in the DVD drive and 15 seconds after I closed the drive bay, the screen went blank and the computer rebooted.

I then repeated the uninstall-install process and put in a different DVD. The computer again rebooted 15 seconds after I closed the drive bay.

I rebooted and put a different DVD in the second, external DVD drive connected by USB. Fifteen seconds after I closed the drive bay, the computer again rebooted.

Disabling write caching on the DVD drive did nothelp.

I unchecked “reboot if system error" and put a DVD in the drive. Fifteen seconds after I closed the drive bay I got a “Blue Screen”.

Here’s what the blue screen said:

STOP – 0x00000027 (0xBAAD009C, 0xF7A4655C, 0xF7A4625C, 0xEE6DCD08)

cdudf_xp.SYS_ Address EE6DC08 base at EE69C000 DateStamp 407c6bc2



Can anyone help me get my DVD drives working normally?

 

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