I believe I have been Hacked?

Discussion in 'Software' started by cralor, Sep 24, 2008.

  1. cralor

    cralor Private E-2

    Hi.

    First off: I cannot follow the guide because I can't even log in (if I do it is for the longest 1 minute.) (Yes, I am using a different computer.)

    Second: I have tried booting with the Vista CD and using the repair option and I have also tried using a previous (couple weeks back) System Restoration. I can now not even get to the CD boot before a BSOD!

    The Story


    I use the "sleep" feature a lot. This way I can press the space bar and can get on my computer faster. This morning, I pressed the space bar but then I didn't need the computer anymore. I came back to my computer 9 (estimated) hours later and the keyboard wasn't lit up and neither was the screen. The computer was, though. So, I clicked the Restart button on my computer cases console. It restarted, and a window came up saying that my Windows Resume feature had a problem and gave me 2 options: 1) Resume Windows 2) Delete resume memory and continue with boot process. I tried #1 first. I got the BSOD. It restarted for me and this time it automatically ran 'CHKDSK'. It checked my file placements and delete my wchdt.dll (or something like that). It also did some other things. It restarted yet again and this time I chose option #2. I logged in and everything and I got a pop up saying the installation of my SoundMAX driver has been changed and I must re-install it, but then after 20 seconds, I got the BSOD again. I repeatedly tried restarted my computer to no avail. I even tried the "Last successful boot" option to no avail. Lastly, I tried booting in Safe Mode. The first time I got a BSOD, the second time I was able to load up SUPERAntiSpyware and scan through the Memory and Registry before my computer froze.

    The Details


    1. I built this computer in January. I have had 0 problems with it.
    2. I have not installed any programs in the last month.
    3. I have not downloaded anything really in the last month.
    4. The only thing that might be worth something is that a week ago I installed Rise of Nations: Gold Edition and have been playing that for a total of 4 hours or so so far. (It also installs a GameSpy program used for internet connectivity multiplayer play, but I uninstalled that when it installed on my computer immediately (because I do not use it.))
    4. B. I also just downloaded (a week ago) the PuzzPack by Detached Solutions for my TI graphing calculator.

    Thanks for any and all help!!

    -Cralor
     
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    I'm going to move your thread to the Software Forum since you are outside the realm of Malware Removal at this point. If your PC is not bootable, there is nothing we can do to remove malware and you need to work in the Software Forum to get your PC into a state where you can boot up and login. After that, if you still have malware issues, you can come back to the Malware Forum for help.

    If you are getting error messages (BSODs) you need to give the exact word for word error messages.


    Note: Since you were able to actually run in safe boot mode, you could try to give us the results of the READ & RUN ME from safe boot mode. If you do this, we may at least have a little better idea if there is any malware present.
     
  3. cralor

    cralor Private E-2

    Hi. I have been receiving help at bleepingcomputer.com.

    I have found that it does not have to do with malware but instead a Memory Stick that died. I am going to RMA it in and get a new pair.

    Do you have any tips I should know about memory RMAing? Do I need to clear it? Do I lose anything on my computer?

    Thanks!
     
  4. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    As you home built this PC then what is the make of RAM (Memory) you have as in Corsair, Kingston etc? this determines the RMA route proceedure, all have set routes to take, post the RAM make and we can help you with this if you wish.

    But if its a RAM stick and your just sending the RAM back and not the whole PC, then you dont need to wipe any data from your PC, which means that you wont loose data as that is stored on your Hard Drive.
     
  5. cralor

    cralor Private E-2

    Yes. It is by G.SKILL. I have gotten information from them and just need to send it in.

    If there is any thing special I should do, please let me know.

    Thanks!

    P.S.: How should I pack it? I just bought an item online that is small and have just received it. It is a fairly small package that is insulated with bubble wrap. This looks like it might work good. Is there anything good to use to help insulate the RAM sticks?
     
  6. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    Good on the G.Skill RMA info

    I would when sending it back and not knowing what country your in, either use a courier service or if by normal post use a registered service post as in someone needs to sign for it at the other end, gives you some security if the item goes missing in post.

    Yes the bubble wrap bags are good but also if you have the original Ram packaging use that also, or wrap the ram sticks in some cardboard to give some rigidity to the bibble wrap package.
     
  7. cralor

    cralor Private E-2

    "I would when sending it back and not knowing what country your in, either use a courier service or if by normal post use a registered service post as in someone needs to sign for it at the other end, gives you some security if the item goes missing in post."

    --I'm not understanding you here. :p

    As for the original RAM packaging, that is a great idea! Thank you!
     
  8. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi

    To gain some security in sending a package pack its worth seeing if your postal service has some delivery method that will insure and have the recipent sign for the package at the other end, this is good as stuff does go missing in the post at times, and if it sadly did, you would have lost the ram as the company G.Skill like many will not take responsability and send you new ram as they have no way to know your honest and actually sent the ram back.

    Here in Uk we have this option http://www.royalmail.com/portal/rm/jump2?catId=400028&mediaId=400026

    If in USA then this is close http://www.usps.com/shipping/expressmail.htm
     
  9. cralor

    cralor Private E-2

    Super. Thank you very much for the information! This will really help.
     

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