I can't open internet explorer. Please see inside...Thanks!

I keep getting this error when I try to open IE:

Windows Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.

The event viewer says:

Faulting application explorer.exe, version 6.0.2600.0, faulting module mshtml.dll, version 6.0.2600.0, fault address 0x001b9365.

I've tried reinstalling Windows XP but it doesn't work. I will be eternally grateful for any help. Thanks!

 

Thanks for the reply. However, it didn't seem to work. Any other ideas? Thanks!

 

i do belive the latest version is .2800..
open up WINDOWS explorer not IE and in the address bar type

http://www.windowsupdate.com and see if you can get to windows update to update with any IE patches that are available.

 

I downloaded service pack 1 and it seemed to fix the mshtml.dll problem, but now I'm getting the same problem but mwshelp.dll instead of mshtml.dll. Any ideas?

 

Hey Guy's,

I keep coming across information that maybe CWShredder could solve some of these error messages, try it and see if it solves your problem.

Download here, http://majorgeeks.com/download4086.html

Steve

 

I can't send you an e-mail, instant message or private message so I'm going to see if I can "find" you here, draw attention to myself and my mistake and send you back to your post in spyware so you can see what chaslang and I posted. From your one reply (after something I wrote) it seemed like you might not "check back" on the thread and you need to....

So I thought you might "check back" here -- if you can use your internet explorer
http://forums.majorgeeks.com/showthread.php?p=414733#post414733

 

Pegg,

I am so glad you are sending them to Spyware, good advice. I hope my advice to use CWShredder wasn't to aggressive, the information I came across mentioned it may help. I was hoping it would at least get IE going and my next suggestion was sending them straight to Spyware, I was aware that the mwshelp.dll is suspect and needs to be handled in the correct manner.

I just didn't want anyone to think I was just throwing stuff out there. I am sure that I still have one of the links I came across if you or anyone is interested. Hopefully, they will check back and take your advice.

Steve