I can't reach my desktop

Discussion in 'Software' started by snuggieswl, Jun 25, 2008.

  1. snuggieswl

    snuggieswl Private E-2

    Whenever I turn my computer on I am prompted the five-choices: Safe Mode, Safe Mode with Network, Safe Mode with Command Prompt, Last Known Config., and Normal Mode. I've tried all these modes but my computer keeps rebooting during the Window's loading screen. I can't even reach my desktop. Help please.
     
    snuggieswl, Jun 25, 2008
    #1
  2. chaslang

    chaslang MajorGeeks Admin - Master Malware Expert Staff Member

    Welcome to Major Geeks!

    Sorry but this is not a topic for the Malware Forum. You will need to work this in the Software Forum where I will move this thread to in a minute. You should also locate your bootable CD for your Windows version (you need to say what version of Windows you are using) because you are probably going to need it.
     
    chaslang, Jun 25, 2008
    #2
  3. Cordialis

    Cordialis MajorGeek

    Sounds very Vista? Do you get any numbers about the error? Like this 0x00000000.
     
    Cordialis, Jun 25, 2008
    #3
  4. snuggieswl

    snuggieswl Private E-2

    I'm running on XP Home.

    Yes. I do get those weird numbers on a blue screen.
     
    snuggieswl, Jun 25, 2008
    #4
  5. Cordialis

    Cordialis MajorGeek

    If you could write those numbers in here it would be a great help. It's not a fun task but also not all that time consuming. :)
     
    Cordialis, Jun 25, 2008
    #5
  6. snuggieswl

    snuggieswl Private E-2

    It says

    STOP: 0x00000024 (0x00190203, 0x8370B828, 0xC0000102, 0x00000000)
     
    snuggieswl, Jun 25, 2008
    #6
  7. Cordialis

    Cordialis MajorGeek

    Is it writing anything about NTFS?
     
    Cordialis, Jun 25, 2008
    #7
  8. Cordialis

    Cordialis MajorGeek

    You might be able to find some relevant information and help here. Should apply for XP also according to a thread in <edited link by Administrator> that has more about it.
     
    Last edited by a moderator: Jun 25, 2008
    Cordialis, Jun 25, 2008
    #8
  9. snuggieswl

    snuggieswl Private E-2

    He was making a joke.

    No, I don't see anything about NTFS. Only those numbers.
     
    snuggieswl, Jun 25, 2008
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    There should be additional info in the BSOD....not just the stop error number. However, it could refer to errors in the NTfs ....as suggested.....you first should run a chkdsk /f /r ....make sure you do not have corrupt system files.
     
    TimW, Jun 25, 2008
    #10
  11. snuggieswl

    snuggieswl Private E-2

    How do I run chkdsk /f if my computer continuously reboots before it loads the desktop.
     
    snuggieswl, Jun 25, 2008
    #11
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Do you have your xp cd?

    Have you tried safe mode? -> sorry see now you have.

    Have you tried a repair install?
     
    TimW, Jun 25, 2008
    #12
  13. snuggieswl

    snuggieswl Private E-2

    I'm waiting for my brother to get home because I don't know where the XP CD is at the moment. But once I get it I'll try the Repair option.
     
    snuggieswl, Jun 25, 2008
    #13
  14. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, Jun 25, 2008
    #14
  15. snuggieswl

    snuggieswl Private E-2

    Thanks for your help everyone. I did need to recover my lost files. I think the error occured because I turned-off my computer while Windows was updating. Apparently my HP has a built in recovery system. I didn't know that. But thanks again for your time and your help. Problem fixed.
     
    snuggieswl, Jun 26, 2008
    #15

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