I dont know where to begin

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by nuggy84, May 21, 2007.

  1. nuggy84

    nuggy84 Private E-2

    I have had this error come up on my computer. Have been searching about and see it is an issue a couple of people have had, only I am not quite with it and unsure how to be rid of it;

    I have attached an image of the error:
    http://i46.photobucket.com/albums/f127/emerindyl/error.gif

    This comes up everytime the computer is turned on and shuts down the computer.

    I have run Hijack This and attached the log file.

    Can anyone help me please?
     

    Attached Files:

  2. DavidGP

    DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

    Hi


    You have one rogue application on your PC in Spywarebot http://www.spywarewarrior.com/rogue_anti-spyware.htm so there maybe more, sadly just a hijackthis log and one not run as per our guide below will miss many of the new malwares are are doing the rounds, so best option to fully help clean your PC up is to run the complete guide below, then attach all the requested logs, then some further removal instructions can be posted for the malware found.


    You XP is also way out of date and without the updates of SP2 and subsiquent patches, your leaving yourself open to various malwares.


    SO remove Spywarebot and then follow the guide below and attach the requested logs



    Please follow our standard cleaning procedures which are necessary for us to provide you support. Also there are steps included for installing, running, and posting HijackThis logs as attachments.
    • Run ALL the steps in this Sticky thread READ & RUN ME FIRST Before Asking for Support
    • Make sure you check version numbers and get all updates.
    • Very Important: Make sure you tell us the results from running the tutorial...was anything found? Were you unable to complete any of the scans?...Were you unable to download any of the tools?...Did you do the on-line scans as suggested? etc.
    • After doing ALL of the above you still have a problem make sure you have booted to normal mode and run the steps in the below link to properly use HijackThis and attach a log:
    Downloading, Installing, and Running HijackThis

    Make sure you also rename HijackThis.exe as suggested in the procedures. Use analyse.exe for the new name. This is very important due to some new infections going around.




    • When you return to make your next post, make sure you attach the following logs and that you have run these scans in the following order too:
      • CounterSpy
      • AVG Antispyware log - ONLY IF NEEDED you were not able to run CounterSpy
      • Bitdefender - from step 6
      • Panda Scan - from step 6
      • runkeys.txt - the log from GetRunKey.bat
      • newfiles.txt - the log from ShowNew.bat
      • HijackThis
    NOTE: You can only attach 3 files in a single message so it will require that you use two messages to attach all of these logs!
     

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