i have a big problem

:cry My dad is tripping a lot. he is very angry wants his computer back to normal.

this all started when i deleted Earth Link Total Access off my computer. since i have deleted it this keeps on appearing and i am worried:

"TotalAccess Core Applications
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package "TACORE.msi" in the box below.

TotalAccess Core Applications
(yellow triangle with an "!") ERROR1706. No valid source could be found for product TotalAccess Core Applications. The Windows Installer cannot continue.
OK"

If I click OK, the whole process starts again. If I click CANCEL, it goes away and starts again automatically. it stops after clicking the stop button five times.

Please, please help me. i really need your help

anyone please help me, i need it alot. i really need your help

 

So then what to do?
Am i to go to earthlink.net/software?

 

How did you "delete" it? Did you just nuke the files with the Delete key, or did you uninstall the program?

Assuming you have some version of Windows, look to see if Total Access is listed in your Add/Remove programs. If it is, and you are missing all the files, you may need to reinstall it to be able to uninstall it.

 

Is Earthlink your ISP? If it is, you will need to clean and reinstall.

If it isn't, you will just need to clean of the remnants of Earthlink apps if you no longer use Earthlink.

 

how do you check to see if it's your ISP?

 

Well who do you pay each month for your internet connection?

 

The person paying your internet bills, whoever that is, will know. If it's your dad, tell him you need this information to make the computer normal and functional again.

 

it's not my isp and how do i clean the remnants of Earthlink apps if i no longer use Earthlink.

 

If Earthlink is no longer your ISP, you will need to uninstall all their stuff. Don't just delete the files, actually go through the uninstall process. If you have deleted the files manually, that will be tricky, but reinstalling the application will make it possible to do a full reinstall and get rid of all of it.

Download from here and install, then use Add/Remove Programs to uninstall it.

 

Please restart into safe mode.

Restart your computer and as soon as it starts booting up again continuously tap F8. A menu should come up where you will be given the option to enter Safe Mode.

Please go to Start > Control Panel > Add/Remove Programs and remove the following (if present):

EarthLink Wireless High Speed
EarthLink Spyware Blocker
EarthLink Accelerator
EarthLink FastLane
EarthLink MailBox
EarthLink Software
Video ActiveX Solution 2.07

Reboot in to Normal mode.

Download CCLeaner and install this application.Open this app and run both the Cleaner and the Registry Cleaner from the buttons on the left. When using the registry cleaner part make sure you select to make a back up of the registry when prompted!

You should then be free of Earthlink applications.

 

Or you can do what Lev suggested. In fact, I'd recommend doing that instead. It's more thorough and gets rid of a lot more left-overs.

 

going to try the booting process now and i will come back on in a few minutes and let you all who gave me advice if it worked

 

My money's on Lev. She knows what she's talking about

 

well mimsy lev's booting process didn't work for me. you think i should try your's? By the way, is this a big problem?

 

Could also go to Start,Search. Type EarthLink and hit go. See what the pup dog finds and remove with no regrets.

 

If Lev's booting process didn't work, definitely try reinstalling the EarthLink software and uninstalling it.

EarthLink is not malware, so aside from a performance perspective it's not necessarily a problem. In your first post though you implied that the computer is not working as normal, so you probably want to remove this program.

 

If the father wants EarthLinkTotalAccess so that the machine is "back to normal" just pop in the installation disk after removing the old remnants.
I used to use EarthLink when I was on dialup before switching to cable. Had to reinstall several times after power outages while online. Blows the entire IP into an uproar.

 

hey mimsy, i really need your help?

hrlow2 said for me to put the earthlink cd into the computer and install it but there's one problem: i don't have the cd cause it came on my father's notebook installed.

what else can i do cause when i am downloading it off earthlink.net/software it says on my computer that i need tacore.msi

help me please

 

Mimsy gave you the online link in her first post here http://www.earthlink.net/software/stayconnected.faces

Click on the Total Access tab and there is the download. Failing that, just below the Download link is a "Order a free CD" link.

 

ok.

now i've downloaded the earthlink, it isn't really the earthlink total access program. it is an installer for earthlink total access. the name of it is smart installer and when you click on it, it says if to update or not. when you click yes for update, the same thing occurs as when you started the computer, what shoud i do now?

 

Have you tried add/remove programs in normal mode? Start>Control Panel>add/remove programs. Is there any total access software listed?

 

there aren't any components of the software but it still keeps trying to install. when i go on other sites to download the program and i click download it doesn't download, it doesn't even pop up and ask if to run or save. What could cause that and what should i do? Help, please

 

The 1706 error seems to indicate that there is a problem with the Windows Installer being corrupted. Before removing EarthLink remnants in the installer I want to make sure that you tried Add/Remove programs to remove any Earthlink programs. Then if the problem persists I would follow the instructions in this link even though the error number is different. http://kb.earthlink.net/case.asp?article=80393 Don't reinstall Earthlink in step #19 but restart instead.

 

i don't have earthlink 2004 as it is part of the steps

 

THANKS SACH2.

your help is appreciated a lot. your advice worked for me and to EVERYONE else who helped me,

THANKS A LOT, THANKS

 

You're very welcome. Glad it worked for you.