I know it's hardware but...

I wanted to check out the OS side before I threw my printer away. It just stopped working. Everything works as normal, except it doesn't print, and after a while the message that the document failed to print shows up, but there are no other symptoms. I am running XP home, and the printer is a Roland PR1012 dot matrix, which is using the driver for a "Epson 9 pin"

Where can I go in the OS to troubleshoot it?

Thanks.

PS it's connected and plugged in and switched on

 

Hey Mr.P, start>control panel>printers and other hardware>printers and faxes>left hand pane, second box "troubleshooting printing" should do it
Bill

 

Thanks for answering billH, but I don't see that stuff. Are you sure it's available in XP home?

I go Start/settings/printers and faxes, or Start/Settings/Control Panel/Printers and faxes, and get to the same place, but I see no troubleshooting options in the left pane.

 

Hmmmm . . . yeah MrP I'm runnning XPHome.Okay, when you look at start>control panel>printers and other hardware>printers and faxes it should look like this:

 

If you notice, second box down is the troubleshoot printers heading. Maybe the whole left pane is collapsed. Look for the chevron marks and see if the panel opens up
edit: MrP I thinki you're stopping one step short. start>control panel>printers and other hardware>printers and faxes (notice the header on my insert?)

 

Thanks for the answers guys.

billH, the problem I had with not seeing what you saw was remedied by resetting my OS to original settings, instead of Classic. I don't know why that made a difference, but it did. I can see the troubleshooting option now. I'll be attacking it later though, as I have things to do today. I'll be back in this thread later if I can't solve the problem.

Unnamed422, my printer is so old I have to fight off archaeologists from the local college in order to keep it. If it dies, it dies.

Thanks again guys.

 

When I see unnamed's post above, in EITHER Firefox or Netscape or IE, I see a lot of tags for setting the display font as Comic Sans MS and ending the setting (/font) in square brackets. Presumably that's not what unnamed intended us to see. Does anybody else using another browser actually see his font-choice displayed?

If not, maybe this is unnamed's chance to fiddle with that sig.

 

Nope Wiz, in IE/SlimBrowser I'm registering the same thing as you are.

 

Well, maybe it's not clear enough that that's the case, when new members go to set up their sigs. Anyhoo, I trust Unnamed and others won't take offense if we let 'em know that they're trying to use things in their sigs that are not permitted/supported here.

OK, Unnamed?