I need a system check too.

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Blueone, Jan 20, 2012.

  1. Blueone

    Blueone Corporal

    Recently I had a situation where my firewall started acting up and then my Avast anti virus as well. I couldn't uninstall or reinstall either of them and to boot, my Avast had been turned off and couldn't be turned on. Finally I got them uninstalled and reinstalled and then I couldn't get access to the internet. I talked to my cable provider 3 times and everything was working. There were some yellow triangles on my outpost firewall in Device manager but they cleared after finally getting it to reinstall. I finally got my internet connection back by working with tgell (thanks again).

    The winsock and TCP/IP had to be reset in command prompt. He suggested posting in the malware removal to make sure nothing was still on my system. This all came about while I was checking the weather during a storm, I'm wondering if a power surge may have caused something to go wrong. Anyway, I'm here for a check up.
     
    Blueone, Jan 20, 2012
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    TimW, Jan 20, 2012
    #2
  3. Blueone

    Blueone Corporal

    I was going through the list and came to uninstall all java. I tried to remove it from add and remove but it gives me a "the windows installer could not be accessed. This could occur if running windows in safe mode (which I'm not) or the windows installer is not correctly installed.Contact your support personnel for assistance. I placed my spyware out of service (spyshelter) closed all programs and internet access before doing this. My OS is XP Home. I thought I'd check with you before going any further.
     
    Blueone, Jan 20, 2012
    #3
  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Just skip that and continue on.
     
    TimW, Jan 20, 2012
    #4
  5. Blueone

    Blueone Corporal

    OK. I'll go through the check list and then tell you what didn't run.
     
    Blueone, Jan 20, 2012
    #5
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Attach the requested logs .... as many as you can.
     
    TimW, Jan 20, 2012
    #6
  7. Blueone

    Blueone Corporal

    Before I add the logs I need to say a few things. First this is one heck of an ordeal. Now one more thing. I couldn't delete the ask toolbar in the add/remove section. Now for the logs. For some reason the combofix log didn't attach. I'll put it in another post.
     

    Attached Files:

    Blueone, Jan 21, 2012
    #7
  8. Blueone

    Blueone Corporal

    Well, I can't find combofix. It took a long time to run and after it had finished, it wouldn't close. It said it had saved it but maybe me having to reboot to unfreeze my computer messed it up. Do you want me to try and run it again?
     
    Blueone, Jan 21, 2012
    #8
  9. Blueone

    Blueone Corporal

    I found it but it says it's an invalid file when I try to upload it.
     
    Blueone, Jan 21, 2012
    #9
  10. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. All of your internet services are running properly. What malware issues are you having, if any?
     
    TimW, Jan 21, 2012
    #10
  11. Blueone

    Blueone Corporal

    I had some issues and the person that helped me suggested that I do a malware check to make sure there wasn't anything serious. Combofix took more than double the amount of time to scan, I thought that was abnormal. Malware bytes found a lot of PUP files and deleted them. Just getting a check from you guys.
     
    Blueone, Jan 21, 2012
    #11
  12. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Then if you are not having any malware issues, we can do the final clean up.

    If you are not having any other malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0
     
    TimW, Jan 22, 2012
    #12

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