I Need Advice For Recovering A Hard-drive? Please Read!

Discussion in 'Hardware' started by foul-creature-, Aug 28, 2019.

  1. foul-creature-

    foul-creature- Private E-2

    About half a year ago I realized that my external hard-drive that I bought on amazon was malfunctioning, I had noticed there was a connection problem even before that, it would connect and disconnect rapidly sometimes, but I didn't think much of it cause my files were still there. then 1 day I tried to open my files which had saved in there (video files), and they couldn't open, but it wasn't just like a straight-right-away error message--it was loading and loading, like there was something there, it just couldn't open, and when I tried to “safely remove hardware” It would not allow me to, even with all windows closed it would say “please close programs using the drive”.. I had to just pull the USB out. I unplugged and re-plugged it several times, to see if I could find a way to open the files (and I tried everything like moving the file to C drive to open, or using a different computer, nothing worked)... every-time I tried the files appeared differently, like sometimes it would just not be there, (actually every time the folder would come up empty at first), sometimes there'd only be like half of them, and then the rest would load, but then there wouldn't be the names or thumbnails, sometimes just the names not the thumbnails, sometimes names and thumbnails, but not dates or info, sometimes there was everything included accept it wouldn't play... it would open the video player and the video player would load a bit and then would give up.. My hard drive seems like it has Alzheimer’s and it is having trouble pulling up different parts of the file but I am sure there is a way to recover the files because I know it’s in there somewhere, the data wasn’t wiped, I think it just doesn't know how to use the data to play the video because the video is somehow corrupted ...

    I want to get the drive recovered, but I most importantly don't want to give the drive to someone who hooks it up to a computer and unsuccessfully tries a whole lot of things to recover the data, and then after all that the drive may self-destruct even more and make the problem even harder to solve… I feel that every-time the drive is powered on, it’s probably somehow screwing itself up even more, Plus the whole issue with the unstable connection (which is what I believe caused the malfunction in the first place) will probably find a way to screw it up further.. So before anyone tries to recover the data with a computer, I want to have the drive completely cloned, but I don't know how that can be done, I am thinking I could buy the exact same model and then ask a hardware expert to scan the drive with a machine and clone the data onto the other drive, it might even be better to have 2 or 3 other cloned drives just to be safe… The last thing I want is to pay some nutjob at the data recovery company to fuck up the drive permanently, if that happens then I can’t even bring it to a real good data recovery expert..

    In the future when I have more money I’d want to hire like a real smart computer expert, who is smart and creative, someone who treats data recovery like Sherlock Holmes treats crime solving, treating every situation differently, not following a procedure... I don't trust those 9-5 working folks in a data recovery company who don’t really care about your data cause they’re still getting paid at the end of the day. Right now though, I have not much money and I can't wait forever because I hear that hard-drives lose their magnetic energy if not powered on for a while, and it could lose your data even after a year of sitting in storage, I don't want that to happen. I feel that I can't wait any longer; these files are so incredibly important to me, I can't afford to lose them. They are like all I worked on for many years. So, please tell me, what would you do? How would you handle this? Thanks for reading & Thanks for any advice or help.

    (P.S. I have about 1,500 USD saved up and that's all I'm going to have for a good while, I have no job because I am disabled but I won't get into that... so what would you do, if you had 1,500 dollars and broken drive?)

    Again I really appreciate any replies, even If you are not an expert.. I am posting this on like 12 other forums so any reply is helpful even if you don't know much. Thanks.
     
  2. foogoo

    foogoo Major "foogoo" Geek

    You can start here http://www.myharddrivedied.com/ they also have pod casts on podnutz, worth a listen.
    But like you said you don't want to keep using that drive you need to image it and try recovery from the image.
    Go to https://www.osforensics.com/products.html and download OSFclone, make an image then you can mount that image with OSFMount and try recovering data from it.
     
  3. risk_reversal

    risk_reversal MajorGeek

    At this stage it is hard to determine if the external HDD (or is it a US thumb drive) or o/s is at fault.

    In your shoes, I would be tempted to boot your pc with a Linux Live CD / USB, then connect the external drive and see whether Linux can detect the files correctly
     
  4. harmless

    harmless Staff Sergeant

    my experience with external hard drives... i've bought a bunch of them over the years. i have had my share of external drives "fail" on me, in that when i hook them up, windows either won't recognize the drive or it thinks that all of the files are corrupted. the first thing that i have learned to do is to take the hard drive out of the external enclosure and hook it up to the computer in some other manner, like those SATA/USB bare drive adapters, which can be bought pretty cheaply. and i have been surprised, a majority of the time, that the hard drive is fine and all of the files are there, so it was the external enclosure that had failed, not the hard drive. true, some of the actual hard drives took a dump and the files were lost, but i have been surprised at how many of the hard drives were still fine and usable. it's just a thought and something to try. good luck with it.
     
    baklogic likes this.
  5. baklogic

    baklogic The Tinkerer

    As harmless said- Try the hard drive with a different connector/caddy.
    Possibly like this tiny.cc/uh20bz (copy and paste in web search to go to)
    I have had that happen, and another thin is that sometimes the usb slot on the computer/laptop is playing up (I had that, too)
     
  6. Mac20nine

    Mac20nine Private E-2

    I'll respond to anything that doesn't begin with "Please help" so .... agree with risk_reversal & harmless. Linux based CD + an external enclosure. Usually works however some of those external drive companies make the HDD w/something proprietary and it won't be recognized. Though I forget if that also held for under Linux, but I think it did. (I 've also run across some posts online where someone opened the HDD, removed a disc and was able to put it in another HDD and got the data off it as well as one where he was able to replace just the controller. But only to get the data in a one time effort.)

    Could be it's more like what baklogic is talking about. USB controllers can get wonky. But I'd try the external thing first.
     
  7. baklogic

    baklogic The Tinkerer

    Mac2Onine- In my, case the hard drive kept showing, and stop showing as does foulcreature- 's sympton, and it turned out to be the usb port on the laptop/poor/loose fitting of usb lead to external hard drive- In my case I managed to change the lead, and it then worked o.k.
     
  8. plodr

    plodr MajorGeek Super Extraordinaire Moderator Staff Member

    For the future: If you notice anything acting weird, internal hard drive, external hard drive, CD, DVD, USB stick, immediately back it up somewhere else; don't wait 6 months until it completely fails. Devices rarely magically fix themselves. Things just keep getting worse.

    I own 7 portable hard drives that I store images on. The drives range in size from 500GB to 2TB. I rotate where I store my images so if one drive dies, I still have older and newer images on the other drives. Last year, drive #6 (2TB) was acting strange. I copied what I was able to - not all the images were accessible - onto the other drives. I now have a note on it, not to use it for images. I can store additional archived copies of things I have on other media.
     
    Last edited: Sep 7, 2019

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