I need help

I had to take my laptop back to factory specs--I asked for help but no one would answer my call for assistance after I posted what I was told to post. Now there is alot of crap back on my puter and I dont know what I can get rid of or how to disable it from startup--- a little help would be nice. I dont have any of the crap cleaner, spyware, or malware stuff yet-- I havent even put norton back on it yet. That will be done tomorrow when I can get them on the phone so that they can walk me through it. The problem that I had before I took it back to factory specs was that it was acting like it was molasses--- very slow. someone plz help this old lady

 

The very first thing you should do is install all defenses before even going online.
Firewall, AntiVirus, Antispyware.
Being online without them is like walking on a target range with a target on your back.
Then trim down your Startup list.
Do a good Defrag of your hard drive.

Is this the same laptop you were previously working with?

 

yes this is the same laptop-- the only thing that I have done is the updates and updated my internet explorer to 7. I really need help with everything. I will put Norton back on but which firewall should I put on that wont clash with Norton

 

I would stay away from Norton. Can be a real pain in the you know what.
I suggest Avira AntiVir from this site.
For a firewall, I use Comodo Personal Firewall.
Both are free and very good.
Antispyware I suggest:
MalwareBytes and SuperAntiSpyware for periodic scanning.
SpywareBlaster for watching the "front door".
And WinPatrol.

 

I was reading what major attitude wrote about getting rid of programs not needed--- I am afraid that I dont know what is needed and what is not---I also dont know what to stop running at startup can any one help me out

 

Re: help is needed badly

Don't know what version of Windows you are on, but if you are on Windows 7, goto Start/search field....type in msconfig and hit enter.

Click on the statup tab. Pretty much anything in there that is listed as Crogram Files etc you can disable from startup.

Try starting there and see if there is an improvement. I am here to help!

 

Re: help is needed badly

PC Decrapifier is what you can use to remove most of the old pre-installed programs from your Windows reload.

If you can post a screenshot here of your Add/Remove programs, we can advise on what to remove and what, if anything, they ned to be replaced with.

Download and install Startup CPL, you run it from the icon loaded in Control Panel. This gives you control over what starts with windows.

 

Here is the log that you ask for

 

when you say go -- do you mean to disable it via startup or what?

THANK YOU SO VERY MUCH

 

Re: help is needed badly

it took a bit to get the screen shot -- it is in 2 parts -- I will send both parts so that someone can tell me just what the hell to get rid of

again ty for all the help

 

Re: help is needed badly

Adobe Acrobat, Adobe Flash player, Adobe reader update, Java 2 Runtime, Realplayer basic, Viewpoint Media player are all way out of date, insecure or spyware.

Replace them with Foxit Reader and the latest versions of Flash and Java.