IMAPP performed illegal operation & will be shut down. Invalid page fault in module

I keep getting the error message "IMAPP performed an illegal operation and will be shut down." Under "details" it says "IMAPP caused an invalid page fault in module <unknown> at 000: " then lots of numbers. This error message appears after starting IncrediMail e-mail software. This program worked fine until I installed Spam Inspector after which it started with this error message every time. I have uninstalled Spam Inspector and wiped every trace of it from registry. I have reinstalled the latest version of IncrediMail but I still get this error message when starting IncrediMail. Tech support at IncrediMail have hit a dead end and don't know what to do other than tell me to reinstall Windows which seems a little drastic to me.
I really need my email program back working soon. Thank you for your help.
Sincerely,
Patty
Specs: Win 98SE, 512MB RAM, Celeron 533, 20G hard drive
I am using POP3 protocol only.

 

Try this You ´ll have to uninstall incredimail.

(If you dont want to loose your messages, before uninstall it go to C: Program files/Incredimail/Data/Identities
and copy all the folders and paste it in the desktop.)

After uninstall it go to "Windows", and then to "Prefetch", and delete all you see with the name "Incredimail".
Then reinstall the program

(To recover your old messages and addressbook copy the folders you pasted in the desktop and paste it in
C/Programs files/Incredimail/Data/Identities
and replace the folders there, with your old folders.)

 

Thank you for the info Nick

 

Please explain what "Prefetch" is

Hey jujet84,
After I uninstall IncrediMail are you saying I should go to C:\Windows and delete all IncrediMail files I see? Then go to "Prefetch"---I don't know what that word means. Is that another word for the registry? Should I use a registry cleaner to get rid of all traces of IncrediMail before I reinstall it?
Thanks for such a prompt reply!
Patty

 

Thank you, Nick

Thanks so much, Nick. I'll let you know if I am successful!
Many blessings,
Patty

 

Sorry for not replying sooner Patty chk here
Here are the instructions to get rid of Incredimail completely. Please export a current copy of your registry to desktop for backup just in case.To access the registry, go to start/run and type in regedit and press the enter key. Once registry comes up, go to file and export and a box comes up, give it the name registry and the date, and choose desktop at the top and save. Now you are ready to follow the instructions below.

To delete the registry keys for the Incredimail program:
Start Registry Editor (Regedt32.exe).
For each key that you need to delete, locate the key, right-click the key, and then click Delete:
Under the HKEY_CLASSES_ROOT key, delete the following keys:
\.ima

\.imf

\.imi

\.imn

\.ims

\.imw

\Applications\Impcontent.exe

\Applications\Incredimail

\Incredicontent

\Incredimessage

Under the HKEY_LOCAL_MACHINE key, delete the following keys:
Software\Classes\.imc

Software\Clients\Mail\Incredimail

Software\Elishim\Protect\Browser (remove the Incredimail value)

Software\Incredimail

Software\Microsoft\Direct3D\Most Recent Applications\ (remove the NAME value that points to Incredimail.exe)

\Microsoft\Windows\CurrentVersion\App Paths\Incredimail

Delete the HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\MenuOrder\Start Menu\Programs\Incredimail key.
Quit Registry Editor. Reboot

 

I don't see a Prefetch folder

Hello Nick,
Sorry, but I can't find a Prefetch folder. I am looking in C:\Windows for it. I did do a search for "prefetch" and found 3 files: wmsetup.log in C:\Windows and system.dat also in C:\Windows and sysdm.cpl in C:\Windows\System. Should I delete these?
Thank you so much for your help.
Patty

 

No Prefetch folder---really

Nick, I promise I am not crazy. Under C:\Windows I see alphabetically among other things the folders "Options" "Patty" "PIF" "Printhood" "Recent" "Samples", etc. Only 3 folders starting with "P" but no Prefetch folder. I am using Win98SE---would it be called another name? Thank you for your patience.
Patty

 

Just go to your Tools/Internet Options/DeleteFiles/Also check delete all offline content/press OK

 

Patty, you're not crazy - you haven't found it beacause Win98SE doesn't do Prefetch. So disregard that one part, but the other info in this thread regarding Incredimail will still apply.

 

Thank you for the clarification, Alanc

Well, I feel much better now. Thanks.

 

Many thanks to you Jujet84

Jujet, you have been SO helpful and kind. Thank you for taking the time to give me step by step instructions on how to completely uninstall IncrediMail and for all your information.
Sincerely,
Patty