In A Zoom Meeting My Laptop Goes Crazy

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by douglaswlee, May 6, 2022.

  1. douglaswlee

    douglaswlee Private E-2

    I was in a Zoom meeting last week and all of a sudden popups started appearing and later new tabs would open. I felt like I had lost control of my laptop. Do you recommend going through the steps Read and run me first?
     
    douglaswlee, May 6, 2022
    #1
  2. douglaswlee

    douglaswlee Private E-2

    I just looked and my account was setup on an email that I no longer have access to, so I will check in periodically until I can change the email address.
     
    douglaswlee, May 6, 2022
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Yes.
     
    TimW, May 7, 2022
    #3
  4. douglaswlee

    douglaswlee Private E-2

    Sorry for the delay. Wild & hectic time in my life. I ran what I could of the run and read me first. Hope it is enough to give you a clue of what is going on.
     

    Attached Files:

    douglaswlee, Jun 13, 2022
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Your MBAM log was empty. What browser were you using at the time? I would also need the MGLogs. zip to do a thorough exam.
     
    TimW, Jun 14, 2022
    #5
  6. douglaswlee

    douglaswlee Private E-2

    Thank you for your patience, I am too busy right now. Sorry I did not include all the requested info. I was using Vivaldi as a browser. The MGTools did not run completely and had a couple of error messages I will attach here after I selected debugging the tool just froze. I also tried this beginning from Chrome. Do you recommend rerunning MGTools in safe mode?
     

    Attached Files:

    douglaswlee, Jun 15, 2022
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please click Start, Run, and enter cmd and click OK. This will open a command prompt window. Enter the below commands at the command prompt each followed by the enter key. The bold black are commands. The red is merely informational.

    cd \MGtools <-- this changes to the MGtools folder and the prompt should change to C:\MGtools>
    GetRunKey <-- this will try to run all one scan from MGtools. Tell me what error messages, if any, you see.
    ShowNew <-- this will try to run all another scan from MGtools. Tell me what error messages, if any, you see.

    Then, if successful, attach the three logs.
     
    TimW, Jun 15, 2022
    #7
  8. douglaswlee

    douglaswlee Private E-2

    here is what i did and got an error
     

    Attached Files:

    douglaswlee, Jun 15, 2022
    #8
  9. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Are you running the command prompt as administrator?
     
    TimW, Jun 16, 2022
    #9
  10. douglaswlee

    douglaswlee Private E-2

    I did forget to run the command prompt as an admin. See what it says in the attachment.
     

    Attached Files:

    douglaswlee, Jun 16, 2022
    #10
  11. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please click on start, scroll to Windows System, left click and then right click on command prompt. Then click more and click run as administrator. Then do the command again, please.
     
    TimW, Jun 17, 2022
    #11
  12. douglaswlee

    douglaswlee Private E-2

    Yes, I believe so. Here is a screen video of what I did.
     
    douglaswlee, Jun 18, 2022
    #12
  13. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Ok, let's go a different method.

    Please download the latest version of FRST the below link.
    Farbar Recovery Scan Tool and save it to your Desktop.
    Note: Make sure you download the proper version ( 32 bit or 64 bit ) for your PC. Only one will run, the correct one. So it you make a mistake and download the wrong one, go back and get the other.
    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your next reply.
    • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
     
    TimW, Jun 19, 2022
    #13
  14. douglaswlee

    douglaswlee Private E-2

    here you go
     

    Attached Files:

    douglaswlee, Jun 19, 2022
    #14
  15. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No malware. If it only happens when using Vivaldi, I would remove it and then run CCleaner (cleaner and registry). After which, reboot.
     
    TimW, Jun 20, 2022
    #15
  16. douglaswlee

    douglaswlee Private E-2

    Thank you!
     
    douglaswlee, Jun 20, 2022
    #16
  17. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome.
     
    TimW, Jun 20, 2022
    #17

MajorGeeks.Com Menu

Downloads All In One Tweaks \ Android \ Anti-Malware \ Anti-Virus \ Appearance \ Backup \ Browsers \ CD\DVD\Blu-Ray \ Covert Ops \ Drive Utilities \ Drivers \ Graphics \ Internet Tools \ Multimedia \ Networking \ Office Tools \ PC Games \ System Tools \ Mac/Apple/Ipad Downloads

Other News: Top Downloads \ News (Tech) \ Off Base (Other Websites News) \ Way Off Base (Offbeat Stories and Pics)

Social: Facebook \ YouTube \ Twitter \ Tumblr \ Pintrest \ RSS Feeds