Infected computer

You are running two AV programs:
avast! antivirus
McAfee VirusScan

Choose one and uninstall the other!

I strongly advise you to cleanup your Desktop. Remove everything but links to run programs. Do not download and save programs here and definitely do not use it for long term storage. You need to keep ComboFix.exe here for now as we need it, but we will be removing it when we are finished with your cleanup. A cluttered Desktop is malware's playground and it can also cause performance degradation especially when you start saving large files here like you are doing.

Please disable all anti-virus and anti-spyware programs while we do the following (re-enable when you are finished):

* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

Driver::
naecd

File::
c:\docume~1\MIECZY~1\LOCALS~1\Temp\naecd.sys
C:\WINDOWS\system32\temp1600
C:\WINDOWS\system32\temp1601

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the prvevious file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\ComboFix.txt
* C:\MGlogs.zip

Make sure you tell me how things are working now!

 

I will get to your logs in a while. But in the meantime, you need to delete Combo from your desktop and then redownload it.

Then:
* Make sure that combofix.exe that you downloaded while doing the READ & RUN ME is on your Desktop but Do not run it!
If it is not on your Desktop, the below will not work.
* Also make sure you have shut down all protection software (antivirus, antispyware...etc) or they may get in the way of allowing ComboFix to run properly.
* If ComboFix tells you it needs to update to a new version, make sure you allow it to update.
* Open Notepad and copy/paste the text in the below code box into it (make sure you scroll all the way down in the code box to get all lines selected ):

Code:

KILLALL::

File::
c:\windows\TEMP\wrstemp\SSMS2D0AA2B2-DC53-480D-8BC7-4516DA4082E1.tmp
c:\windows\TEMP\wrstemp\SSMS2E243954-02A5-419C-9911-1595EA753360.tmp
c:\windows\TEMP\wrstemp\SSMS3265C92C-DE5E-4E88-8096-6FBC27AF97E3.tmp
c:\windows\TEMP\wrstemp\SSMS335E37C9-3214-4D20-BABE-609599F44FAE.tmp
c:\windows\TEMP\wrstemp\SSMS34D7A77B-EF6B-43C9-9564-FB515944DB93.tmp
c:\windows\TEMP\wrstemp\SSMS7174FBAF-8D14-4909-83F0-520B2A3035FF.tmp
c:\windows\TEMP\wrstemp\SSMS738E2BF3-43FD-4234-A52C-9338F92DB247.tmp
c:\windows\TEMP\wrstemp\SSMS9D1F4190-8BAD-4D86-B9A5-120CE96AD94D.tmp
c:\windows\TEMP\wrstemp\SSMS9E9FE550-BEFC-41A9-82BA-296AA3D433CE.tmp 
c:\windows\TEMP\wrstemp\SSMS9EF07E9E-B906-4331-821C-B2FCC64027C1.tmp 
c:\windows\TEMP\wrstemp\SSMSA17774A4-127C-40CA-9D65-BA6D73B99EE9.tmp 
c:\windows\TEMP\wrstemp\SSMSA25C32BA-1B6B-4D23-821C-B5DBFB9C9891.tmp 
c:\windows\TEMP\wrstemp\SSMSA31E3775-5CB9-470E-8DF4-5D9E7DA59579.tmp 
c:\windows\TEMP\wrstemp\SSMS10E91010-2788-41C9-A2E5-36C89BB57875.tmp 
c:\windows\TEMP\wrstemp\SSMS11276CB2-D7AC-4B4B-8FA1-26B253058225.tmp 
c:\windows\TEMP\wrstemp\SSMS1305B266-1EB9-47E6-9411-335B12B54281.tmp 
c:\windows\TEMP\wrstemp\SSMS172F87B3-835D-45B3-AEAC-1FB9F112AA7C.tmp 
c:\windows\TEMP\wrstemp\SSMS1775C2AF-65F9-4C43-9355-43FF0CDE6A35.tmp 
c:\windows\TEMP\wrstemp\SSMS1A7CF61B-25A2-4FA8-ACDA-23D792211B72.tmp 
c:\windows\TEMP\wrstemp\SSMS1C5948C7-F926-409A-9710-4678659426F0.tmp 
c:\windows\TEMP\wrstemp\SSMS1D663424-5805-4B5B-A581-1B31942F6D5E.tmp

* Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe
* At this point, you MUST EXIT ALL BROWSERS NOW before continuing!
* You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.
If it asks you to overide the prvevious file with the same name, click YES.
* Now use your mouse to drag CFscript.txt on top of ComboFix.exe
http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif
* Follow the prompts.
* When it finishes, a log will be produced named c:\combofix.txt
* I will ask for this log below

Note:

Do not mouseclick combofix's window while it is running. That may cause it to stall.

Now run the C:\MGtools\GetLogs.bat file by double clicking on it (Note: if using Vista, don't double click, use right click and select Run As Administrator).

Then attach the below logs:

* C:\ComboFix.txt
* C:\MGlogs.zip

 

You need to get me the log from McAfee so i can see what it is reporting. And in the meantime I suggest you remove this:
C:\WINDOWS\XChange.dat

 

These are all false positives. And it is also a reminder as to why we ask you to totally disable all av and as programs before you run the tools. What malware issues are you having besides McAfee not liking ComboFix?

 

I'm not seeing a malware cause for the admin problem.....I suggest you post in the software forum.

If you are not having any other malware problems, it is time to do our final steps:

1. We recommed you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They are useful as backup scanners. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.
2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
   
   • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
   • "%userprofile%\Desktop\combofix" /u
     
     • Notes: The space between the combofix" and the /u, it must be there.
     • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.
     
     
   • Delete the C:\combofix folder from combofix (if it exists)
   
   
3. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
4. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
5. Go to add/remove programs and uninstall HijackThis.
6. You can delete the C:\MGtools folder and the C:\MGtools.exe file. You can also delete the C:\MGlogs.zip
7. If you are running Vista, Windows XP or Windows ME, do the below:
   
   • Refer to the cleaning steps in the READ ME for your Window version and see the steps to Disable System Restore which will flush your Restore Points.
   • Then reboot and Enable System Restore to create a new clean Restore Point.
   
   
8. After doing the above, you should work thru the below link:
   
   • How to Protect yourself from malware!