inspiron 1420 BSOD

Hi All,

I've been trying to troubleshoot an inspiron 1420 to no avail. BSOD occurs every now and then while the system is already up and running, but a BSOD occurs almost 100% of the time on a fresh boot when the system has been turned off for say more than an hour.

I've run memory tests using:
- Prime95
- memtest86
- windiag

and they all come back clean.

i've also fiddled around with BIOS settings, turning off the Flash Cache Module and setting the SATA operation to ATA.

this past weekend i decided to eliminate Vista from the equation and installed Windows XP SP2 on the machine. BSOD came back following the old pattern - on a fresh bootup after the machine has been shutdown for a while.

one other thing that i've noticed is that the BSOD (upon startup) follows a fair amount of loud disk spinning in the Optical Drive - the dvd drive that is.

The BSOD's themselves cite IRQ errors to PFN_LIST_Corrupt to issues with ntoskrnl.exe. i'm attaching a few of the minidmp files along with this post. these minidmps were recorded when the machine was still running Vista.

the fact that the BSOD occurs both under Vista and XP leads me to think that the issue is hardware related and therefore this post should prolly be made in a different subforum - but i thought i'd start here and i'm sure a Moderator would move this thread if it's infact misplaced.

Regards !

---- System Specs ----

SiSoftware Sandra

Processor
Model : Intel(R) Core(TM)2 Duo CPU T7300 @ 2.00GHz
Speed : 2.19GHz
Cores per Processor : 2 Unit(s)
Threads per Core : 1 Unit(s)
Type : Mobile, Dual-Core
Internal Data Cache : 2x 32kB, Synchronous, Write-Thru, 8-way, 64 byte line size
L2 On-board Cache : 4MB, ECC, Synchronous, ATC, 16-way, 64 byte line size, 2 threads sharing

System
System : Dell Inc. Inspiron 1420
Platform Compliance : Intel Centrino Duo Mobile Technology
Mainboard : Dell Inc. 0JX269
Bus(es) : ISA X-Bus PCI PCIe IMB PCMCIA USB FireWire/1394 i2c/SMBus
Multi-Processor (MP) Support : No
Multi-Processor Advanced PIC (APIC) : Yes
System BIOS : Dell Inc. A09
Total Memory : 2GB DDR2 SO-DIMM

Chipset
Model : Dell Inspiron 1420
Front Side Bus Speed : 4x 200MHz (800MHz)
Total Memory : 2GB DDR2 SO-DIMM
Memory Bus Speed : 2x 333MHz (666MHz)

Memory Module(s)
Memory Module : Quimoda 64T128021HDL3SB 1GB DDR2 SO-DIMM PC2-5300U DDR2-666 (5.0-5-5-15 3-20-5-3)
Memory Module : Quimoda 64T128021HDL3SB 1GB DDR2 SO-DIMM PC2-5300U DDR2-666 (5.0-5-5-15 3-20-5-3)

Video System
Adapter : NVIDIA GeForce 8400M GS (128MB DDR3, 400MHz/928MHz/2x499MHz, PCIe 1.00 x16, SM4.0)

Storage Devices
FUJITSU MHW2160BJ G2 160GB (SATA300, NCQ, 8MB Cache) : 149GB (C (D
TSSTcorp DVD+-RW TS-L632H (ATA33, DVD+-RW, CD-RW, 2MB Cache) : 1MB (E

Logical Storage Devices
RECOVERY (D : 10GB (NTFS) @ FUJITSU MHW2160BJ G2 160GB (SATA300, NCQ, 8MB Cache)
OS (C : 136GB (NTFS) @ FUJITSU MHW2160BJ G2 160GB (SATA300, NCQ, 8MB Cache)
CDROM (E : 1MB (CDFS) @ TSSTcorp DVD+-RW TS-L632H (ATA33, DVD+-RW, CD-RW, 2MB Cache)

Peripherals
LPC Hub Controller 1 : Dell Inspiron 1420
LPC Legacy Controller 1 : SMSC LPC v1
Audio Device : Dell Inspiron 1420
Audio Codec : Sigmatel 7616h
Audio Codec : Conexant Systems 2C06h
Serial Port(s) : 1
Disk Controller : Dell Inspiron 1420
Disk Controller : Dell Mobile SATA AHCI Controller
USB Controller 1 : Dell Inspiron 1420
USB Controller 2 : Dell Inspiron 1420
USB Controller 3 : Dell Inspiron 1420
USB Controller 4 : Dell Inspiron 1420
USB Controller 5 : Dell Inspiron 1420
USB Controller 6 : Dell Inspiron 1420
USB Controller 7 : Dell Inspiron 1420
FireWire/1394 Controller 1 : Dell Inspiron 1420
System SMBus Controller 1 : Intel 801xx/63xx SMBus

Printers and Faxes
Printer : Microsoft XPS Document Writer (600x600, Colour)

Network Services
Network Adapter : Broadcom NetLink (TM) Fast Ethernet
Wireless Adapter 1 : Intel(R) Wireless WiFi Link 4965AGN (802.11g (ERP), 54Mbps)

Power Management
Mains (AC) Line Status : On-Line
Battery No 1 : 100%

Operating System(s)
Windows System : Microsoft Windows Vista Home 6.00.6000
Platform Compliance : x86

Windows Experience Index
Current System : 3.7

---- System Specs ----

 

Have you read this article? Just might help you: http://forums.majorgeeks.com/showthread.php?t=35246

 

ty Cordialis for pointing me to that thread.

i have run a few of these dump files thru both WinDBG and a utility called WhoCrashed. Sometimes different dump files point to the same module e.g. ntkrpamp.exe. other minidump files point to other modules like ntoskrnl.exe.

since i've now tried to work this machine with both XP and Vista my conjecture is that it isn't the software rather, it's the hardware that's at fault. although, i'm not sure how to narrow this further. i've run a number of memory tests and they have come back negative. i also downloaded a diagnostic utility from Fujitsu to test the Fujitsu hard-drive and that didn't find any problems either. i suppose it could be the Motherboard, the Optical Drive or even the onboard memory on the graphics card and i'm currently trying to find utilities that could help diagnose problems with these components.

 

Dell also offers such a tool. I'll see if I can find a link...

Edit: by the way: Dell Diagnostics are pre-installed on your PC?

 

There's another link with a better description but I can't get to it. It will only display in my own language and that would be nonsense to you. Can't even get it via cached. This one worked, however: http://support.dell.com/support/edocs/systems/dim5150/en/sm/tshoot1.htm#wp1125063

Just search Dell Diagnostics on Google.

 

Cordialis - i'll checkout the Dell diagnostic utility. And no, it's not installed on the machine by default.

Tim - that's an interesting thought. i'll give it a go later tonite, if i can figure out how to disconnect the DvD drive.