Installation problems with digital camera

Hi, My Niece has a ViviCam 55 Digital Camera by Vivitar and when she tried to download pictures from it, to her pc, it said in the "Digital Camera" program she had just installed,

that the "Driver Failed", therefore nothing would work.

The usb drivers were installed from the installation disk and it said it was complete,
we had followed the instructions in the booklet that came with the camera: install, restart computer, plug camera into PC and click on Digital Camera Icon

So, because of the above, I took it all home with me, installation disk and camera
I installed it the same way........Only this time, when I restarted my computer it said "new hardware detected" so it asked for the installation disk, which I gave it, now, all of it works fine on my computer.......



We both have Windows XP and it Is listed as compatible on the info with the camera

Any ideas?

Heres her computers info
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 1 (2600.xpsp2.030422-1633)
Language: English (Regional Setting: English)
System Manufacturer: Compaq Presario 06
System Model: DA234A-ABA 6400nx NA910
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: AMD Athlon(tm) XP 1800+, ~1.5GHz
Memory: 112MB RAM

Thanks in advance

 

Yes, we tried it both ways
The way the instructions said...........but since it didnt work we then, uninstalled same......restarted computer

and we plugged the camera/usb into the computer to see if it would detect new hardware..........
it didnt..........
I just dont recall now what it said/did for that......lol sorry, I have NO memory , its called sleep deprived

 

I'd also check to see if the Vivitar website as any updated drivers or not. I rarely install drivers that come with a product on CD.

 

thanks, I did that this morning, and sent the link to my niece, so she has it when I return the camera
and then we can try again