Internet Connection And Browser Issues - Part 1 Of 2

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by jmdt, Dec 14, 2016.

  1. jmdt

    jmdt Private E-2

    Thank you for all of your hard work!

    I've have a toshiba satellite L55-b5133. Over the past few months I started noticing problems:
    - I use firefox and all of my bookmarks disappeared spontaneously - twice. I'm not sure why this happened and this has never happened before with any other computer
    - I was having problems connecting with my wifi this past week. Two days ago, I could not even connect using ethernet. I have costco concierge and they were able to reconnect but another strange symptom.
    - general computer slowing over time

    I ran through all the recommended steps and included the logs for the steps below. Any problems are noted.
    1) Adwcleaner
    2) Malware Bytes
    3) Rogue Killer
    *** I ran CCleaner after (3) to reduce the number of files that were being scanned.
    4) TDSSKiller - I could not download this from your link. It redirected me to the main Kasperspy webpage with options to buy. I posted about a broken link and Timothy said that it worked for him and that malware may be redirecting me. So, I searched for it again by name (TDSSKILLER) and downloaded it through cnet successfully.
    5) Hitman Pro
    ***I will include this in the next message
    6) MGTools: I'm sorry, I accepted the Hijack This prompt and then started to worry (because I did not read the directions fully) and stopped it part way through.
     

    Attached Files:

    jmdt, Dec 14, 2016
    #1
  2. jmdt

    jmdt Private E-2

    My additional post for the 6th link:
    ***I will include this in the next message
    6) MGTools: I'm sorry, I accepted the Hijack This prompt and then started to worry (because I did not read the directions fully) and stopped it part way through.
     

    Attached Files:

    jmdt, Dec 14, 2016
    #2
  3. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in those logs. I suggest you post in the software forum for additional assistance.


    Since you are not having any malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Renable your Disk Emulation software with Defogger if you had disabled it in step 4 of the READ & RUN ME.
    3. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    4. If running Vista, Win 7 or Win 8 or 10, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    5. Now goto the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    6. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    7. After doing the above, you should work thru the below link:
     
    TimW, Dec 14, 2016
    #3
    jmdt likes this.
  4. jmdt

    jmdt Private E-2

    Thank you Tim - I appreciate your speedy response!
     
    jmdt, Dec 14, 2016
    #4
  5. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No problem...good luck.
     
    TimW, Dec 14, 2016
    #5
    jmdt likes this.
  6. jmdt

    jmdt Private E-2

    Tim, I'm sorry but I just realized that I did not turn off UAC because I thought I had Windows 10 but I actually have Windows 7. Should I run everything again?
     
    jmdt, Dec 15, 2016
    #6
  7. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    No...you're alright.
     
    TimW, Dec 15, 2016
    #7
    jmdt likes this.
  8. jmdt

    jmdt Private E-2

    Whew! Thank you!!
     
    jmdt, Dec 16, 2016
    #8

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