Internet Explorer (not responding) error!

I am running an Intel P4, on Windows XP SP2 home edition OS.

There are several major problems I am having. The first being; when I visit some sites computer works fine and allows me to surf as normal. Then without rhyme nor reason, I can be surfing another site like the BBC.co.uk or manchesteronline.co.uk (and plenty of other sites). I can log on to them no problem but as soon as I start to click on the links the egg timer appears as normal then at the top of my browser, I get a Internet Explorer (not responding). The mouse remains active on the screen, but is unable to to click on any of the active buttons including refresh, stop or back. The only thing it can work on is the close (red x).

The other problem, is the email. i use Microsoft Office Outlok Express 2003. Yet some times I cannot send or receive emails. I get a pop3 error. I have contacted my ISP who assures me my sttings are correct. This is bourne out by the fact that when I reboot my pc I can then send/recieve for a short while.

My volume icon next to my clock is missing. When I tried to replace it using MS help instructions it wont let me. I get an error message telling me to install the volume control program from add/remove programs. But the volume trouble shooter works fine.

I know this is long-winded but I dont do shorthand. I have completed to the last letter yourREAD ME FIRST BEFORE ASKING FOR SUPPORT: guide.
The part I could not complete was the online scan at BITDEFENDER. I could not get it to load and install. Also the Ad-Aware VX2 Cleaner plug in. i installed it but don't know what else to do with it. I have installed and used all the other tools you recommmended all to no avail. However, they did uncover a few viruses.

Thanks for your help in advance

 

- Download HijackThis 1.99.1

- Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

- Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the downloaded ZIP file.

- Before running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

- Run HijackThis and save your log file.

- Post your log as an ATTACHMENT to your next message. (Do NOT copy/paste the log into your post).

 

As previously stated I have completed your READ ME FIRST BEFORE ASKING FOR SUPPORT: guide. I was unable to run either BitDefender nor RavAntivirus in "safe mode with networking support" because I was unable to connect online whilst in safe mode. So I ran RavAntivirus online which cane up with two suspicious files, namely;
WRAR342.exe (RARSfx) uninstall.exe - backdoor:win32/poebot.E->
and
C\program files\common files\webroot shared\internet.dll-backdoor:win32/ferat.1_0 suspicious

I was unable to run BitDefender at all. It just would not load for me.

HS Remove found 8 files for removal as did SpyRemover. These were In-case, DyFuCa.internet optimizer, LSA, and Elitum.Elitebar (2 files in each). However, neither tool was able to remove the files.

Please find attached my HiJack log.

Thanks for your help

 

Have HijackTHis fix the following:

Other than the above I see no issues in the HJT log that need to be addressed.

This sounds like a problem that would be better addressed in the Software Forum.