internet explorer "not responding"

sherry_lynn_ridgeway · Mar 2, 2012

Hiee all,
Im having a problem with windows internet explorer "not responding" in yahoo mail, ive cleared the cashe,cleared the browser, changed my password etc etc,..when ever i click on any email it sits there for a time then says "not responding, ive ran spybot and malwarebytes "at seperate times naturally" also the computer works great everyplace except at yahoo mail ..any ideas anyone?

Goldenskull · Mar 3, 2012

What version of IE you using.
Are you on a wireless or LAN
What windows you running

Caliban · Mar 3, 2012

Greetings, sherry_lynn_ridgeway.

These symptoms coupled with the symptoms listed in your other thread indicate that you may indeed have some browser add-on that's causing the problem. Do your symptoms change if you perform either of the following?

A. Boot your machine into Safe Mode with Networking

B. When booted in Normal Mode, click Start > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons)

DavidGP · Mar 3, 2012

Hi

What Windows version and Service Pack are you using?

What Security (as in antivirus applications are you using) please name all?

Is this just happening in Yahoo Mail or on other websites?

Have you tried IE in its Safe Mode, can find this in Start > Programs > Accessories > System tools and its Internet Explorer - No Addons and does your internet work ok.

Also boot into Safe Mode (F8 at boot) and choose Safe Mode with Networking and see if all is ok, if it is in safe mode, and not in normal mode then you have a virus or a errant startup application, which we will need to narrow down.

Also try another browser to test as in Firefox or Opera.

without info asked for in above posts, then its just a guess but its possible that you may need to update Adobe Flash and Sun Java, see below

I would even though you have latest version installed do a bit of a clean install of the Flash plugin and download the cleaner tool from Adobe HERE and run.

Do same for Java Runtime and run this tool called JavaRA to remove old Java versions.

Then run CCleaner and its Cleaner and Registry tool (run the registry one until nothing shows for removal, do save the registry when it prompts you) then double check in

If 64bit Windows
C:\Windows\SysWOW64\Macromed and delete Macromed folder

If 32bit Windows
C:\WINDOWS\system32\Macromed and again delete the folder

if 64bit, then check both areas, just in case.

Then download and install latest Adobe version HERE (do on the Majorgeeks download page click the Firefox, Safari and Opera users need this version link and install) also update Shockwave HERE

and Java HERE
Click to expand...

reboot and see if all is ok.

sherry_lynn_ridgeway · Mar 5, 2012

hiee all, got it fixed,
apparantly the prob was adware "3 varients" ..as always , thanks guys,..when im about to go nutsoid!!! i ask at major geeks, and always get a great reply, thanks ..you guys are awesome !!!....also thanks to everyone that answered this thread, i DID all of the above and the computer in question it running happy ...Huggzzz to all of you for the help ...:]

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internet explorer "not responding"

sherry_lynn_ridgeway Private E-2

Goldenskull I can't follow the rules

Caliban I don't need no steenkin' title!

DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member

sherry_lynn_ridgeway Private E-2