Internet only in safe mode

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by Pau1, Jun 20, 2011.

  1. Pau1

    Pau1 Private E-2

    Hi, i have partitioned my os x with windows xp sp2. My internet was working fine on this partition until today. Just prior to it stopping i removed an out of date version of Norton 360 to replace it with avira. Following this and the subsequent restart my internet has stopped with the error message saying explorer was unable to locate http https and ftp protocols. I have also tried with chrome but it did not help. Following this i booted in safe mode and the internet does indeed work, which is making me think that the problem is malware related. I have checked my internet connection settings and nothing is being routed through a proxy or anything. I have also tried disabling my antivirus and firewall temporarily. Attached are the logs for the scans i ran, although i was not able to download combofix due to the link directing to a completely blank page. Thank you in advance for all your help,

    Paul
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I suspect this is a software issue, however, I still need to look at the C:\MGLogs.zip --- From running C:\MGTools.exe.
     
  3. Pau1

    Pau1 Private E-2

    oh sorry i attached the wrong file
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not finding any malware in your logs. You do need to clean out this folder:
    C:\Documents and Settings\Administrator\Local Settings\Temp\

    I suggest that you post in the software forum for additional assistance.

    Since you are not having any malware problems, it is time to do our final steps:

    1. We recommend you keep SUPERAntiSpyware and Malwarebytes Anti-Malware for scanning/removal of malware. Unless you purchase them, they provide no real time protection. They do not use any significant amount of resources ( except a little disk space ) until you run a scan.We recommend them for doing backup scans when you suspect a malware infection.
    2. If we had you use ComboFix, uninstall ComboFix (This uninstall will only work as written if you installed ComboFix on your Desktop like we requested.)
      • Click START then RUN and enter the below into the run box and then click OK. Note the quotes are required
      • "%userprofile%\Desktop\combofix" /uninstall
        • Notes: The space between the combofix" and the /uninstall, it must be there.
        • This will uninstall ComboFix and also reset hidden files and folders settings back to Windows defaults.


    3. Go back to step 6 of the READ ME and renable your Disk Emulation software with Defogger if you had disabled it.
    4. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    5. If we had you download any registry patches like fixme.reg or fixWLK.reg (or any others), you can delete these files now.
    6. If running Vista, it is time to make sure you have reenabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    7. Go to add/remove programs and uninstall HijackThis.
    8. Goto the C:\MGtools folder and find the MGclean.bat file. Double click on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    9. If you are running Win 7, Vista, Windows XP or Windows ME, do the below:
      • Refer to the cleaning procedures pointed to by step 7 of the READ ME
        for your Window version and see the instructions to Disable System Restore which will flush your Restore Points.
      • Then reboot and Enable System Restore to create a new clean Restore Point.

    10. After doing the above, you should work thru the below link:


    Malware removal from a National Chain = $149
    Malware removal from MajorGeeks = $0

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  5. Pau1

    Pau1 Private E-2

    Ok, will do. Thank you for your help
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome. Safe surfing. :)
     

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