Internet only works in Safe Mode (with networking)

glassdome · Jul 11, 2008

Hi there.

Please help, I have looked at the other posts and followed the great advice, this nothing. I would like to say thanks for your incredibly useful and user friendly instructions to sorting out PC problems. I, like quite a few others it seems, have a problem with internet access.

The problem:
I have 2 PCs – 1 HP media centre desktop and 1 Sony Vaio Laptop. This problem only relates to the Sony Vaio laptop as the PC can still access the internet without any problems at all.

Sony latptop: running XP SP2; 1.73GHz, 513 RAM, NVDIA GeForce Go 6200.
When I access the internet through IE or through Firefox I get the same error: Internet Explorer cannot display the webpage. Outlook and Windows updates still seem to be working, and I can see that I am connected by the Windows wireless icon, by ipconfig /all (results below). The internet works in windows safe mode (with networking).

What I have tried:
Unistalled all antivirus and firewalls (previously had Lavasoft Adaware and Avira). Have reset the router
Have removed security from the router
Have removed all PC checking software
Run the steps in your help section: i.e. spybot, superantispyware, CCleaner, Combo-fix., MGtools, etc.
Various pieces of Malware were found and successfully removed and all seems to be clean.
Reset IP address and flushdns, also reset winsock
I have disabled services and startup items through msconfig and services.msc and even tried to replicate the services in safe mode in normal mode.
I have also tried a system restore to various prior dates, but, none of them completed successfully.
After all of the above, the laptop still will not connect to the internet. I can ping web addresses with no problems and no lost packets.

ANY HELP ANYONE CAN PROVIDE WILL BE GREATLY APPRECIATED AS I AM AT A LOSS AS TO WHAT TO TRY NEXT. THANKS IN ADVANCE.

Ipconfig results:
DHCP enabled: Yes
Autoconfiguration enabled: Yes
IP address: 192.168.0.4
Subnet mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP server: 192.168.0.1
DNS servers: 192.168.0.1
Lease obtained: 2008-07-11 12:21
Lease expires: 2008-07-12 12:21

Media state: Media disconnected

DavidGP · Jul 11, 2008

Hi

Its still possible that you still have some malware as these days many mutate and are hard for automatic applications to find and remove, so a trained eye is needed, so to rule completly malware out please follow the below.

Please follow the instructions in the below link and attach the requested logs when you finish these instructions.

READ & RUN ME FIRST. Malware Removal Guide

Once finished please start a new thread in the Malware Forum plus a guide on how to attach the logs HOW TO: Attach Items To Your Post

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Internet only works in Safe Mode (with networking)

glassdome Private E-2

DavidGP MajorGeeks Forum Administrator - Grand Pooh-Bah Staff Member