Internet stopped suddenly, can't renew IP

Internet stopped suddenly, can't renew IP
Help! I have a Gateway desktop that was connected through a Belkin router with a wired connection. I was on the internet and had AIM open and lost my connection. I have since not been able to reconnect on that computer. I now have it wired directly to the modem. Gateway gave me these steps and I have tried them all, http://support.gateway.com/s/Checklists/BPC/ck2007021226.shtml to no avail.

When I run ipconfig/renew I get an error message that says "An error occurred while renewing interface Local Area Connection: unable to contact your DHCP server. Request has timed out"

Any help is appreciated, I am out of ideas and I have searched the net and find others with similar problems but not a fix for it. I have also done a total system recovery and restored it to factory settings.

 

The fact you have done a total system recovery and restored the PC to it's factory settings indicates the following will not help . . . However you can try - but only if you are comfortable with installing drivers and possibly manually installing hardware via the control panel.

Create a new restore point.

Under device manager, find and note what network adapter you have. If you have access to another computer with internet access, go to the Gateway site and download the driver file for your adapter, then put it on a CD or thumb drive - you will probably not need it, but it never hurts to have it on hand. Then, via device manager, "uninstall" your network adapter and reboot the PC.

Since this is Vista, it should find your "new" hardware and install the drivers for it. See if this corrected the problem.

About five times this has solved a sticky network problem for me - 3 under XP and 2 under Vista. I have no idea why it happens, but sometimes your network adapter's drivers get corrupted, or something else happens to "lock" the card so it is unable to obtain a new IP.

I've never had it happen, but if for some reason Vista does not "find" the adapter once you reboot, go to Install Hardware in the control panel and install in manually.

If this doesn't cure the problem, I suggest you get an add-in PCI network card - they are cheap, and if there is something wrong with the on-board network this will by-pass it.

Mostly anecdotal - but I hope it is of some help.

Spad

 

Okay, I tried that and still no connection. I also tried hooking the modem up using the USB, and I had the CD to install that and it couldn't connect either. I know when I was on with the tech support for RR they said it looked like the router was still connected when they looked from their end. Could it be a corrupt registry? I tried XP tcp/ip tool and it didn't work either.