Is There Malware

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by amateur09, Aug 22, 2019.

  1. amateur09

    amateur09 Private E-2

    My daughters computer. She was downloading a video for her class and after got popups from "en/savefrom.net" with messages about police activity in your area, etc. She managed to cancel those but doesn't remember how. Later that night, she got a message from facebook that someone was trying to access her account. Maybe coincidence but? Hoping someone could review the logs to see if any additional steps need to be taken. The adware log keeps coming up with the same item even after it's supposedly cleaned. Hopefully I ran the tools correctly. Thanks.
     

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    amateur09, Aug 22, 2019
    #1
  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I am not seeing any malware in your logs. However, I have two suggestions for you.
    1) Assuming that was the browser used:
    Reset Chrome to Defaults

    2) Delete all of your temp files. ( Right click start, run, and type in %temp% - delete all it finds. )

    Reboot and let me know how things may be running.
     
    TimW, Aug 22, 2019
    #2

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