ISP threatening to freeze internet if virus not fixed

The main problem I have noticed is with Outlook. A number of symantec error windows opened with a message that an email addressed to some addresses I don't know, could not be delivered. Rather than text in these emails, it was symbols. I cannot send or receive any email at all. I followed the instructions from the basics page already, but I don't know if the problem is fixed. Adelphia could not give me any info. on the virus, but said I need to get rid of it or they will suspend my account for 14 days. Before they cut off my connection, I did not realize I had a virus. I have had Norton Antivirus and Internet Security for about 3 months. Please help.

 

http://www.majorgeeks.com/images/grenade.gif Download HijackThis 1.99.1

http://www.majorgeeks.com/images/grenade.gif Unzip the hijackthis.exe file to a folder you create named C:\Program Files\HJT

http://www.majorgeeks.com/images/grenade.gif Do NOT run Hijack This from the Desktop, a temp folder, or a sub-folder of C:\Documents and Settings, or choose to run it directly from the ZIP file as your backups will not be safely stored.

http://www.majorgeeks.com/images/grenade.gifBefore running HijackThis: You must close each of the following:your web browser, e-mail client, instant messenger, and programs like notepad, wordpad, MS Word etc. And any other unnecessary running programs.

http://www.majorgeeks.com/images/grenade.gifRun HijackThis and save your log file.

http://www.majorgeeks.com/images/grenade.gif Post your log as an ATTACHMENT to your next post. (Do NOT copy/paste the log into your post as it will be removed).

http://www.majorgeeks.com/images/grenade.gifNeed help with HJT? See this thread: NO HIJACK THIS LOG FILES BEFORE READING THIS: HJT Tutorial & LOG File Posting

 

Thanks. I hope I saved it the right way. Here is the Hijack This Log....

 

Download this trial version of Ewido Security Suite

• Install ewido security suite
• Launch ewido, there should be an icon on your desktop double-click it.
• The program will have a window come up. One of the buttons on the left is to Update. Click the Update button.and then Start the Update. The update will start and a progress bar will show the updates being installed.
• After it completes the update, click the Scanner button

Now exit Ewido. Now print the below instructions or save them locally because I want you do have no browsers opened and also have no connection to the internet (unplug your cable) while doing the below.

Okay, reboot into safe mode and follow the steps below. (If you have any problems at all trying to get into safe mode to complete these steps, just run them in normal boot mode and make sure you tell me when you come back.)

Open up Ewido and do the following:

• Click on Scanner
• Then click Settings
• Under What to Scan? Select Scan every file
• Then click OK
• Click on Complete System Scan and the scan will start.
• Let the program scan the machine

While the scan is in progress you will be prompted to clean files that are infected. Leave the defaults selections (to Remove and backup) and click OK. To save yourself some time, you can select Perform action with all infections and then click OK. With the option to scan every file, a lot of cookies will be removed.

Once the scan has completed, there will be a button located on the bottom of the screen named Save report

• Click Save report
• Save the report to your desktop or anyplace you will be able to find it to upload here.

Reboot into normal mode and reconnect to the internet.

Come back here and post the Ewido Scan Report along with a fresh HJT log.

 

Here are the Ewido Scan Report and fresh HJT Log..... Also, when I first opened Ewido, it said infected object: File: requester.11.exe Path: C:\WINDOWS\System32 Infection: TrojanProxy.Delf.h This was before I hit the scan button and while still in normal boot mode. The default was set to clean. The program kept closing out, though so I am not sure if it was cleaned. The scan report attached was while in safe mode with the internet cable unplugged, as instructed to do.

Thanks for your help.

 

First, please uninstall Ewido as it will block parts of this fix. Also, disable any other antispyware and antispyware programs so they will not block this fix.


Please boot into Safe Mode with the Viewing of Hidden Files & Folders Enabled


Now scan with HijackThis and Check the Boxes for the following:

Make sure All Browser Windows are Closed when you Click FIX.

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://hsremove.com/done.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

R3 - Default URLSearchHook is missing

O4 - HKLM\..\Run: [requester] "C:\WINDOWS\system32\requester.11.exe"
O4 - HKLM\..\Run: [w3of3sO] fsusg.exe
O4 - Startup: ReadmeFile.lnk = C:\WINDOWS\system32\notepad.exe
O4 - Startup: unInstallSHIELD.lnk = C:\WINDOWS\UNINST16.EXE

O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)
O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - %windir%\bdoscandel.exe (file missing)

O16 - DPF: {3299935F-2C5A-499A-9908-95CFFF6EF8C1} (Quicksilver Class) - http://vapwca.ops.placeware.com/etc/place/CHAIR/VACpws-a1/5.1.5.222/lib/quicksil ver.cab
O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} - http://dm.screensavers.com/dm/installers/si/1/sinstaller.cab

Again, make sure All Browser Windows are Closed when you Click FIX.

NOW:
Navigate to and DELETE the following if they should remain:

C:\WINDOWS\iGator ←–– Delete this whole folder if it exist!

C:\WINDOWS\system32\expsdpia.exe

C:\WINDOWS\system32\requester.11.exe

fsusg.exe ←–– Search for this file and delete once located!

NEXT:
Run CCleaner to clean up cookies and temp files.

Run full scans with Ad-Aware SE & Spybot S&D and have both programs fix what they find.
Note: Remember to get all updates before doing the scans.

Then, as an added precaution, Go to Start > Run and type: cleanmgr and then click OK. Make sure the boxes for these are checked:
Temporary Files
Temporary Internet Files
Recycle Bin

And Click OK.


Reboot to Normal Windows , Scan with HijackThis and attach the new log.

 

I was not able to find fsug.exe or expsdpia.exe to delete them-hopefully it's a good thing I could not find them. i Gator did have a folder which I got rid of.

My new Hijack This Log for your review.

 

Scan with HijackThis and Check the Boxes for the following:
O4 - HKCU\..\Run: [h07pRii8l] expsdpia.exe

Make sure All Browser Windows are Closed when you Click FIX.

NOW:
Please boot into Safe Mode with the Viewing of Hidden Files & Folders Enabled and navigate to and DELETE the following if they should remain:

expsdpia.exe

Be sure the viewing of hidden files and folders is enabled. Now navigate to the following directories and search for this file.

C:\WINDOWS

C:\WINDOWS\System32

NEXT:
Run CCleaner to clean up cookies and temp files.


Reboot to Normal Windows , Scan with HijackThis and attach the new log.

 

Hi,
I deleted two files of expsdpia.exe.

My new log....

 

Your HJT log is now clean, are you having any further problems?

 

Great! No problems now. Thanks so much for your help and clear directions. I would not have been able to fix these issues without your expertise.

You do good work!!

 

Your Welcome!

You should see this article on How to Protect yourself from malware!