ISP truth or lie?

Hi all,

I am returning back to sky after changing to BT for only about 48 hours. Thats another story though. Anyway, i was
still in contract so it was easy enough to go back to them. So far they have taken back the tv and broadband service.
Anyway, only 2 weeks ago i was getting a constant 9MB download speed just as i always did with Sky, now that i have gone
back i am getting 0.37MB download and 0.67MB upload. I am using the exact same modem, phoneline, package and everything else as i was 2 weeks ago.
I know you have to keep the modem switched on for 1st 10 days but that has been the constant speed im now getting. I called them and
they said that work was being done on the exchange server, could that lessen it by nearly 9MB really??? and should i get back the speed i did have
only a short while ago? Is there any way of checking if work really is being done as i know how they like to flog you off with all sorts of excuses? If so, where could i find out this info?

Any help with any of these question would really put my mind at ease a bit. Thank you all in advance.

Andy

 

thanks for that info. Get this though. BT said they could not submit that information to me as i was not staff. What a joke but laugh at the same time.

Now you can see why i was only with them a very short period.

 

That sounds real crappy man as our ISP has an automated system which links one's phone # when you call them to my geographical location and gives a recorded message if there are issues in my area. Man, 2 days with an ISP! That's got to be a record!roflmao

I know it's not funny for you or anyone else when one gets the runaround but then when there are two companies involved it's inevitable. Good luck.