Issues with Kasperskys

I installed the RENEWAL for Kasperskys almost 3 weeks ago. It has been a nightmare every since. I have reinstalled it, cleaned every remainder of Norton's from my computer, but it is still not letting me access certain programs. The worst thing is that the computer is not shutting down with the message:
Windows cannot find http:\\oca.microsoft.com/resredir.aspx?SID=685 & bucket =0x01. I don't think that this is coincidental with the installation of Kasperskys; my computer just shut down 2 times in 5 minutes, with this same message! Help! Thanks in advance!

 

Vista or XP? Running these special removal and repair tools might help you - this first one might not be relevant, though, unless you reinstall Norton and start the removal process all over again:
http://solutions.symantec.com/sdcco...4041-abac-882faf8d365f&docid=20080530144453EN
http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html

 

I used a tool that Kasperskys support gave me, so supposedly, all traces of Norton's is gone. I am running XP. I turned Kasperskys off, and have not had a problem in 5 hours now. Is the error code related to Kasperskys, or not? Thanks!