junk fax blocker freezes printer

Hey everybody, I have an issue that I could use help on.

I have an HP Officejet Pro 8500 A909n with a junk fax blocker capability. The problem is that it locks up the printer every time we get a junk fax. In order to clear it, we have to reboot the machine. This is a real pain in the *** because our faxes are time sensitive medical information.

I tried messing with the settings, but you can only add/remove numbers to a blacklist and turn the capability on/off. If we turn it off we'll be wasting paper and ink every time we get a junk fax.

The printer is a networked printer. It's wired to one of the computers here in the office and then wirelessly connected to all the others.

Any suggestions oh gods of majorgeeks.com?

 

I guess this is just one of those cracks in the universe where there isn't an answer, just like where the socks go in the dryer...

 

Use Notepad to make this batch file, and then add a Shortcut to your Desktop. Make sure it is saved as a .bat file, not a TXT file, otherwise it won't work.

For a batch file to delete Printer spool, if corrupted, or you want to clear it.
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change to C:\ and type in as prn-clear.bat to clear print queue.
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@echo off
echo
echo purging the print queue
net stop spooler
echo Deleting all print jobs
ping localhost -n 4 > nul
del /q %systemRoot%\system32\spool\printers\*.*
net start spooler
echo Done !!

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Works for me with my HP printer.

Bazza

 

Hey bigbazza, thanks, I'll try it out!