keyboard/mouse not working properly

I am BRAND new at this forum stuff, so please bear with me. Last week, I started getting a popup box talking about "filter keys". Since then, when I am on my desktop and go to click an icon, ALL icons are highlighted. I no longer have any of my number keys or special character keys - they are in permanent "capital lock" mode, even though the letters are not. For instance, I called Dell and tried to do a remote support thing, but if I try to type a "dot" (period), I get the "greater than" symbol.

When I was on the phone with Dell, we eventually decided to try a different USB port, and that solved the problem. For a few hours. THen the whole thing started all over. Rebooting doesn't help.

I have two Dell desktops - and identical keyboard/mouse (wireless units). They will both work on the other computer, neither will work on the one I really need to use. I also tried a logitech keyboard/mouse I had - that didn't work either.

This is very frustrating. I work from home on my computer - I am using my laptop to write to you now, but I can't access all the stuff I need to from my laptop.

Any help anyone can give me would be appreciated greatly.

whatkatydid

 

Hold down your right "Shift" key for more than 8 seconds. This brings up the "Filter Keys" options. Uncheck what you don't want. Hope this helps.

 

I'm embarrassed to admit that the shift key on the right side of the key board was stuck in the down position...

Thanks for your suggestions, though!:cool