Keyboard suddenly stopped working

Keyboard suddenly stopped working I had the following msg
Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

If you update driver, you get “Windows has determined that the driver software is up to date"

Dell dimension 5150 SP3 Windows XP

I uninstalled Norton security from constant guard. When I restarted the keyboard didn’t work
I unplugged the usb and changed ports
I ran windows repair /tweaking
Was having problems connecting to internet then uninstalled constant guard and was able to access.
Using osk and <enter>, so hard to type much

 

Re: Driver 5.1.2600.5512

Hi my friend , go to
Start - Run mmc devmgmt.msc - Ok
is there any ? in there ? You could give your service tag :wave

http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=267748

 

Re: Driver 5.1.2600.5512

Thank you, there is a [!], not [?]

 

Re: Driver 5.1.2600.5512

9plbp91

 

Re: Driver 5.1.2600.5512

Start - Run type this mmc devmgmt.msc - Ok - right click to yellow device - Properties - Details - scroll down the arrow finding Hardware ids - there is a code in the box , we need it ( select all - copy - paste ) the code here :wave

 

Re: Driver 5.1.2600.5512

HID\Vid_413c&Pid_2003&Rev_0301
HID\Vid_413c&Pid_2003
HID_DEVICE_SYSTEM_KEYBOARD
HID_DEVICE_UP:0001_U:0006
HID_DEVICE

 

Re: Driver 5.1.2600.5512

Try this one :wave

http://support.gateway.com/support/...mote Driver, Version 5.3.0018.6&uid=368144985

 

Re: Driver 5.1.2600.5512

It says not compatible w/OS and can't be installed.

 

Re: Driver 5.1.2600.5512

Is your keyboard works or not ? You can push F12 dell Diagnostics at start up running the tools :wave

 

Re: Driver 5.1.2600.5512

? Do you mean at start up?

 

Re: Driver 5.1.2600.5512

Before Windows starts booting.

 

Re: Driver 5.1.2600.5512

As pwillener told you are looking at this post :wave

http://support.dell.com/support/top...9E3A15597A04AFBB02EE16785D39C5C&isLegacy=true

 

I did that (uninstall,} but no change. I also did F12 at boot up and it passed. I think it's best to reinstall windows. Can I still reinstall windows xp and input info w/o keyboard? The problem seems to be OS, not keyboard. I am worried about getting stuck and not being able to complete reinstall.

 

Re: Driver 5.1.2600.5512

I did F12 at boot up and it passed. I think it's best to reinstall windows. Can I still reinstall windows xp and input info w/o keyboard? The problem seems to be OS, not keyboard. I am worried about getting stuck and not being able to complete reinstall.

 

Do you have another keyboard you can try, even borrow one from a friend to test, does that work ok.
no

What device is the yellow ! next too?
HID keyboard device

If you boot into Safe Mode (F8 at boot and choose Safe Mode with Networking) does your keyboard work ok?
It worked for me to press f8 and choose safe mode, but once windows loads the keyboard goes out.

 

Tried it already and no change.

 

Tried what already?

Different keyboard or chipset drivers?

Which one.

 

chipset drivers

 

I also tried the Dell driver reset tool,and updating from C:\WINDOWS\INF.

 

So, unless you've done it already then I guess you're going to get a new keyboard or borrow one to try out, eh?

You might try plugging it into a different USB port also.

 

After reinstalling the OS the keyboard is working just fine. Thanks to everyone for the help!