Kicked off

everytime I get a phone call, pick up the phone, or hang up the phone i get kicked off line. I have called DSL company twice before first time i was told to change the frequency of the phones (this did not work). The second time i was told get a new DSL filter (i bought two new ones neither work). I am sick of the company not knowing the problems and i am really tired of always being kicked off. I do not know the problem. I have a Linksys Router (WIRED) model BEFSR1 V. 2. Can someone please help me fix this problem? i would really appreciate it.

 

If you are getting kicked of when the telephone rings, that either means that a Filter is not installed correctly, you are missing a filter somewhere, or there is a bad one on your modem.

Eliminate all telephones, and hook the modem directly to the NID with a Filter, and one telephone (modem to the DSL jack, Telephone of course to the Telephone jack). Then call the phone and see if it still kicks you off.

BTW, who is your DSL provider? There is a possibility of being a "High Open" on the line. See this FAQ from DSLReports: http://www2.dslreports.com/faq/amfaq/4.+Operational+Issues+&+Troubleshooting#11821

 

My provider is Verizon. I have switched the filter in my room but it still does not keep me on. The kitchen phone i never though of. I do not believe the filter is wrongly put in. In my room the phone line goes goes to the filter. the DSL line goes to this thing that connects to the wall and has to ports. one is occupied by the filter while the other is occupied by the dsl. The kitchen one once again i never checked. I have a phone in my sister's room but its not even plugged in.

"Eliminate all telephones, and hook the modem directly to the NID with a Filter, and one telephone (modem to the DSL jack, Telephone of course to the Telephone jack). Then call the phone and see if it still kicks you off."

I am not quite sure what you mean. and the High Open problem sounds like the opposite of what im having. For me i get disconnected when a call comes. High open is that the connection gets better.

 

I have removed the kitchen phone from the line and tried and i still get kicked off.

 

Try going directly to the NID (Network Interface Device) or the nice little gray box that the Telephone line goes into on the outside of your house, and hooking up just the modem and a computer to see if it still drops during a incoming call.

Hooking up that way creates a "Home Run" which is a direct line into the modem.

Also, go through after you do the test and make sure every telephone has a filter hooked up to it, and is hooked to the Telephone side of the filter. If you are still getting kicked off, then there is most likely interference somewhere on the line causing it.

Also on DSLReports.com, there is a Verizon Direct forum with techs avail Monday through Friday during business hours that can help further if unable to work with Tier 1 at VZ.

 

are you takling about those grey boxes that are on the telephone line poles? because i dont know how i would do that.

 

http://www.infotelsystems.com/nid.htm ???
do you mean do that? Because im not understanding how i would hook up a computer to it.

 

nvm i found some more on the site you gave me. i understand what you mean now. but im not sure how i will hook the computer to the modem if the modem is in the basement. i dont think the cable is that long.

 

I just took the modem and connected it to all the wall jacks in the house. We have two different lines. for each of them i get kicked off by the phone. So it must be either an outside problem or an MTU am i right?

 

i need some serious help here.... i called verizon but i keep getting people who have no clue what they are doing. is there anything specific i should say or ask them? i am pretty sure this is an outside problem.

 

I think your best bet is to try and get a person sent out. But try not to get billed for it - because that'd be silly. I think at the very least you need the line tested.

 

omg..... i called thursday and was told they would send someone today (monday). Well i do not remember what time they said they would come. But no one was sent and i still get the problem.

I was called the next day in the morning. I woke up and was handed the phone and was told that they do not see a problem on the line outside and that i should call the technical support number and get a phone line check. So i did that and the man tested it twice and both times said there is no problem inside at all.

I checked online for my trouble tickets. But all of them were closed.

Well would it mean that they told the man not to come? Because im very pissed off with their services since the problem is not fixed and they seem to keep me in between the problem not getting closer to the solution. It seems that they want me to fix the problem myself.

 

Since the line tested clean, time to go further and dig deeper. The techs at the Verizon Direct should be able to help over at DSLReports, along with there should be some posts, along with info for what you may be having causing the problem.

The only things that could cause the line to disconnect, would be not all modems, Satellite boxs, TiVO's, telephones having filters on them.

Start by disconnecting everything from the telephone jacks, and just hook up the modem to the line and ring the line to see if it disconnects. Then install a filter, hook a telephone to said filter on the telephone jack, and the DSL modem to the modem jack and then do a ring test to see if it disconnects.

Do the same as you install a filter on each jack, testing as you go, making sure the telephone is hooked up to the telephone jack on the filter, not the modem jack (telephone jack is designated by a telephone handset). If there is a bad filter in the mix, you will know it when you install and do the ring test after installing that filter.

 

the modem needs a filter also?

What i have is the wall jack then a splitter on it. A filter taking up one port while the dsl line takes another. The dsl line goes into the modem, and the telephone line goes into the dsl filter.

 

Yes, the modem needs the filter on it. Weird but true. Try a filter and see if it stops.

 

what kind of filter? all i have is a phone filter. One is for the wall one is a normal one.

i just tried a phgone filter on it, it didnt even connect. Whats the name of the filter needed?

 

They are called Micro Filters. You can get them at Best Buy, or even Radio Shack: http://www.radioshack.com/product/index.jsp?productId=2103593&cp=&origkw=dsl+filter&kw=dsl+filter&parentPage=search These do not have the jack for the modem, but it is possible that you have a bad filter in the mix.

 

http://www.radioshack.com/product/i...icro+filter&kw=micro+filter&parentPage=search

is that a micro filter? i just looked at best buy i didnt see anything like that. But the link you showed is what i have on my phone.

My friend just told me he has this thing called a surge protecter on the dsl line.

So if i buy this it shall fix my problem?

 

It is not a Surge Protector. There are some RFI filters, along with Surge protectors that look like them. A Surge Protector would have a ground wire attached to it.

As for Bestbuy.com http://www.bestbuy.com/site/olspage.jsp?skuId=7612005&type=product&productCategoryId=cat01033&id=1130985156114

 

but isnt that a phone filter? i bought that before from bestbuy. I plugged the phone line into it. it did nothing at all.

 

i just disconnected all the phones and had my phone call me. By disconnect i mean i took them off from the jacks. I did not get kicked off. One phone is 2.4 Ghz mine is 900 mhz. Could the phones be the problem?

 

It could be if you have a WiFi router. Then again, I have a 2.4ghz cordless, and a Linksys WRTP54G router, and have not had any problems.

 

no its not wifi :-/

 

well its not the phone. just tested a wired phone.

 

Well since i did not get kicked off when the phones were not on any line, and did when they were on a line. that must mean that there is something wrong with the wire leading from the nid to the jack doesnt it?

 

Could be. If you want to, crack open the wallplates and jacks and see. I ran new wire from the NID to a DeMarc interface in my basement, which has a DSL Filter hooked up, and from there it goes to a wiring block for the two teleco jacks in my house. This way, I can have the jack in the basement wired for the VoIP line, and upstairs, I can have a two-line telephone. That I still have access to the landline in case I need a line such was the case when we lost power a month ago overnight, which was caused by tornados in the area.

 

Do not plug the modem into a filter. Try to unplug all phones and just plug in the modem to a jack. Sounds like you have a bad interior wire. Try to run a new one from the nid into the house and disconnect all the other one's and try it out.

 

eh called verizon again to ask about an active trouble ticket. the guy said it the people were fixing the equipment which is causing me to get kicked off. and he said they are very sure this will fix my problem.

is this possible?!

 

Could be the problem, from what I have delt with, it is most likely something inside the house that is causing the problem.

 

Thats what i thought. But i still cant figure out what is the inside problem. And the trouble ticket is taking quite a while. it was filed on the 17th.

 

I might be wrong but I think this thread is very confused with the whole filter idea.

Your line pair (the wires that come into the house) has got 2 signals running through it. This line pair gets looped around the whole house, and gets terminated at each point.

That means that every phone socket has got both signals running through it.

When you plug a normal phone into a socket, you need to filter off the phone signal - so you use a microfilter, and plug the phone into the phone socket on the filter.

When you plug a modem in, you filter off the other signal using the microfilter, and plug the modem into the modem socket.

If you do not use a filter at any point, you will interfere with both of the connections.

Since when you unplug your phones you do not have problems, I'm inclined to think that you're either not correctly filtering one part of the connection, or the filter isn't working properly.

Unless the modem has a built in filter, this isn't true. You need to filter off the DSL signal in order to make a connection. DO NOT plug the modem into a telephone filter socket, as this will completely block the connection. You must be using a filter with a modem/dsl socket on it.

The two linked filters are telephone ONLY filters. DON'T plug the modem into one of those.

 

hmmm that would make sense.... yes. any way to find out if i have a built in filter for the modem?

I am using a single socket filter for the phones. the side with a socket is filled with the telephone line. while the other side goes into a splitter.

I am 100% certain i am not filtering the modem unless its built in. I know in the router website i see a filter section, but that is the router.

I am using a westell 2200. i do not believe i have it built in though since i never heared of it.

And if i do need this dual filter (one socket for the modem the other for the phone) can you send me a link of a store i can get it in?

BTW i cannot go into my modem website because i do not know the password and nor can i so because i am bridged and do not know how to make the connection work when directly linked to the modem.

thanks.