Laptop Freeze

Hi all.
I have an issue with my laptop freezing when I close browser tabs.
All is fine no matter how many pages I have open but every now and then, when I shut several pages in a row it just freezes.
Can't move my cursor, can't call up task manager, nothing.
I have to switch off and restart.
I did leave it frozen once and came back later and it was at the welcome screen.
I had to replace the HDD not long ago, I didn't have any grief before.
I went for a 7200 rpm instead of a 5400 so I thought of overheating but it doesn't freeze when there is lots of activity so maybe not?
Windows 10.
I've tried Edge, Chrome and Firefox
Any clues?
Cheers

 

I would start by downloading one the utilities in the following link to monitor my temps. Does it freeze using safe mode? Have you monitored your processes and CPU utilization?

http://windowsreport.com/software-cpu-temperature/

 

Thanks for the reply TJ
Problem with safe mode would be that it doesn't happen all the time.
I could be browsing for days without a hitch.
I'll take a look at a system monitor utility and see where I go.

 

You could try clean booting Windows 10 then and see what happens. Also the following utility may be helpful

https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

https://www.howtogeek.com/166911/re...windows-troubleshooting-tool-you-arent-using/

 

That utility sounds helpful
Nothing has happened since despite me opening pages and shutting them.
It catches me unaware so that thing sitting in the background may shed some light.
I much prefer problems that are conistent rather than the every now and again type.
Cheers

 

I've just had a crash.
This is what reliability monitor is saying.
Anyone got a clue if these are to do with my problem?

Faulting Application Path: c:\Program Files\HP\HP ProtectTools Security Manager\Bin\DpHostW.exe
Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: DpHostW.exe
Problem Signature 02: 7.1.1.72
Problem Signature 03: 57be4d6a
Problem Signature 04: BIOSDomain
Problem Signature 05: 7.1.4.1
Problem Signature 06: 57866f2e
Problem Signature 07: 7c
Problem Signature 08: 106
Problem Signature 09: HpProtectTools.PTCommon.Chpq
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 51c3
Additional Information 2: 51c39b5eca4a8d55cb6ce18c28d2f1cb
Additional Information 3: 7364
Additional Information 4: 7364ddec6b16cdb917ab1fda1440b822
Extra information about the problem
Bucket ID: b012a2a79492bfbc169b3d765d671e93 (129206316131)

AND

Description
Faulting Application Path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: IAStorDataMgrSvc.exe
Problem Signature 02: 14.8.2.1044
Problem Signature 03: 5666b466
Problem Signature 04: IAStorUtil
Problem Signature 05: 14.8.2.1044
Problem Signature 06: 5666b460
Problem Signature 07: 2e
Problem Signature 08: 0
Problem Signature 09: System.NullReferenceException
OS Version: 10.0.16299.2.0.0.256.48
Locale ID: 2057
Additional Information 1: 2beb
Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46
Additional Information 3: 3ad0
Additional Information 4: 3ad0e9f4486e91d86927e4a71227ee49
Extra information about the problem
Bucket ID: 1f77a2078552cc71b69a39af6e66f536 (128971379440)

 

Faulting Application Path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe
Check with Intel- it may be the wrong Intel package for Windows 10
https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html
It would be worth you going to
https://downloadcenter.intel.com/
and letting their tool check your system and possibly instal a better driver.

Faulting Application Path: c:\Program Files\HP\HP ProtectTools Security Manager\Bin\DpHostW.exe
HP Protect Tools Security Manager, appears to have been a bit buggy over the years-I found this older post -might help.
https://social.msdn.microsoft.com/F...ification-service-is-not-functioning-properly
HP Protect Tools Security Manager, appears to have been a bit buggy over the years-I found this older post -might help.​

 

Tried the download centre, it failed to install.
One or more issues caused the setup to fail.
Please fix the issues then retry?

Never had an issue with 10 when I had my old drive installed, only since installing the new drive.

 

Is this still the Dell ?
Just asking as to why it has HP Protect Tools...................

 

Sorry, no, this is a laptop, the Dell is a 9200 which is my desktop.

 

Tried the intel update again, this time it installed but there are no updates available.

 

ah but this isn't intel, doh!! I'm having a crash meself.

 

I've done an AMD update.
I guess I'll just have to wait and see, again.

 

Might try the following solution


Re: DigitalPersona Local Host DpHostW.exe Process Memory Leak
[ Edited ]

Options

‎12-22-2017 03:58 AM - edited ‎12-22-2017 03:58 AM

I've found this workaround (beware: it will remove HP Client Securit features, only fingerprint login will be kept...):

• uninstall both "HP Device security" (skip reboot) and "HP Client Security" (reboot now) from installed apps
  Fingerprint sensor drivers won't be removed, so you can now enable bundled Windows 10 biometric login option
• open Start menu, type "Access options" to open the access options configuration page
• if the Fingerprint option is disabled (on my domain-joined machine it was) you need to change your Local (or Group) policies to enable it; follow the steps here.
  (if the link above dies, here's the policy registry key to change)

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\System]
"AllowDomainPINLogon"=dword:00000001

• reopen the access options configuration page, now the Fingerprint login option should be enabled, register your fingerprints then choose a PIN (Windows Hello requires it, don't know why but that's it)
• lock your computer with WIN+L and the fingerprint login should work immediately

No more DpHostW.exe process, problem solved!

https://h30434.www3.hp.com/t5/Noteb...-DpHostW-exe-Process-Memory-Leak/td-p/6447643

 

Confused by the mention of fingerprint login. Do I do the rest and ignore that part?

 

What I saw, on-line, was to just go to settings, Apps, and uninstall from there.
If you use fingerprint login, then ,I would check to see if there is an alternative before removing.

 

Before I could try anything else I had another freeze.
I think heat can be ruled out as this time the laptop was resting and felt much cooler than the previous crashes
Something has come to mind and I'm not sure of the implications.
The HDD I bought to replace my old one was new but was pulled from a laptop that had a SSD drive replacement
It already had Windows 10 on it so I didn't format it.
Could there be a conflict between the OS and my hardware?
I had a legit copy on this laptop so if there could be a conflict I could format and start again (if necessary :-()

 

Had a browse about.
I'm thinking I need to do a 'Reset this PC'
Originally this laptop was windows 8, I took the free upgrade to 10.
The new HDD I purchased is windows 10
If I do a reset this pc using the keep my files option what will I end up with?
I'm guessing a clean version of 10?

 

It already had Windows 10 on it so I didn't format it.
Could there be a conflict between the OS and my hardware?

That was a very bad idea. You should always perform a new install on a different machine. I would recommend a clean install of Win 10 as you mnetioned. If you have a legit copy of Win 10 for that PC you will not have to reactivate it after installing. Choose I do not have product key and complete thr install.

How to Clean install Windows 10 from USB

How to make a bootable DVD or USB via the media creation tool
https://www.microsoft.com/en-us/software-download/windows10

When it asks "enter your Product Key", leave blank and continue
Windows will auto-activate from the key embedded in your system


https://answers.microsoft.com/en-us.../aef0ae63-2117-41ee-a8ea-4a3181625b08?auth=1p

 

I know, what a pin head I am!!
You know those light bulb moments? I just thought, I wonder if that could be the grief.
As you say, baaadd idea.
You say it will auto-activate from the key embedded in my system, will it get as confused as me as there have been two?

 

We have all been there. It depends on if Win 10 was ever activated on that computer and or what type of license you have. Has Win 10 ever been installed on that pc or what copy of it did you have?

 

For more information
https://community.spiceworks.com/topic/941070-windows-10-licensing-guide-and-upgrade-paths

 

The one on the old HDD was a free upgrade from 8 to 10.
The one on this new HDD would have been OEM I guess and I'm not sure if it was activated but I didn't have to do anything when I installed the HDD.
It just booted into windows as soon as I turned my laptop on and I've never had any prompts to active.

 

If it shows you are activated installing Win 10 then you should be in good shape.

 

Cool. I'll give it a go ASAP and see if my system stabilises>
Thanks for the help thus far.

 

Okay let me know how it works but you should see a nice improvement

 

Hmmm, is that it?
I downloaded the tool to my laptop.
Went through the routine.
It started it's business, 1%-2% etc,
I went out for an hour, came back and my laptop was showing the desktop as though nothing had happened.
Has it done it's magic?

 

Did you run the media creation tool after downloading?

 

Well, I'm assuming so.
I accepted the terms and conditions etc.
That's when it started the slow 1%-2% etc
It was just a bit strange that when I came home it was not on the welcome screen.
I guess I'll just have to wait and see?

 

It doesn’t sound like it installed anything. During the install you are required to complete information for the install. I would run again and make sure you see it show it is installingi Windows etc

 

Right
I shall have to knuckle down and concentrate :=()

 

Well, I have no idea what I did wrong last time.
I've tried using the windows 10 reset option.
It definitely reinstalled 10 this time as my apps needed reinstalling and the annoying Cortana was back.
Hopefully this has 'married' the HDD and the OS/hardware together.
What ya think TJ, will it have done the job?

 

You will just have to test it out and see how everything works. If you want to disable or remove cortana or other apps let me know.

 

Will do.
Thanks again TJ.

 

You are welcome

 

Now, its worth checking drivers
http://www.majorgeeks.com/files/details/iobit_driver_booster.html

 

I would never recommend using driver update tools to update drivers. Go directly to mfg sites and download

 

Majorgeeks is probably the safest site to download anything from!
Driver booster is a great tool- I would recommend it to anyone.
Manufacturer sites are often best for drivers, but, if you are not sure what /if any driver is giving problems, then I would use driver booster myself.

 

I used to follow that maxim too - until I tried Driver Booster

 

Well, here I am again and that can mean only one thing!!
Yes, it's happened again.
After restoring Windows using the built in Windows 10 restorer I had a freeze while having around 9 or 10 web pages open and also using Google Earth so I decided to do the USB clean install.
I wiped all partitions and reinstalled Windows 10.
That must be it, I thought, I've been browsing for many hours then tonight I had 9 web pages open and it froze.
This time I just sat and waited instead of turning off.
Around 10 minutes passed and my laptop rebooted.
When I signed in and re-launched Edge, all pages reloaded (I have it set to start from where I left off).
Reliability monitor shows 2 critical events.
Windows Explorer stopped responding, which happened about ten minutes before the freeze.
Then windows was not properly shut down.
Doesn't mention Edge having a problem.
Any more ideas?

 

I agree would be worth trying. Also how much memory do you have? If problem persist then we need to look at some log files and will provide steps.

 

Thanks for the replies.
Tim, I've tried Google and Firefox and it still happens.

TC, 6gb of RAM.
I will try a different browser again but I don't hold out much hope and it may be a while till it happens.
If it's worth looking at log files now let me know, otherwise I'll get back if it happens with a different browser.
Cheers

 

Boooooooooooo!!!!!!!
I'm back.
Used Chrome since the last freeze.
Tonight laptop was on for 10 minutes, I opened my 11th window and bam.
Waited 5 minutes and my laptop rebooted.
Same old same old.
What I don't get is that before replacing the HDD I never had a problem.
Next?
It's a HP Pavillion
AMD A6-4455M APU with Radeon HD Graphics 2.10GHz
6GB RAM
64 bit Windows 10 Pro
WD 500mb HDD 7200rpm

 

That isn’t good. Lets first check your hard drive. It is best to download the diagnostic tool from the manufacturer or you can use the following. Make sure you run the long test and report the results.

https://www.seagate.com/support/downloads/seatools/seatools-win-master/

Step 1:
Speccy
http://filehippo.com/download_speccy

1. File > Save Snapshot. This will create a file called [hostname].speccy
2. File > Publish Snapshot. This saves your snapshot to their servers
3 Copy and Paste the link to your next Reply

Step 2:
Click on Start menu
Type in cmd
Right click on cmd in list and select run as administrator
Copy and Paste the commands into the command console
1. sfc /scannow
2. dism /online /cleanup-image /restorehealth

When these have completed.
Right click on the top bar command window
Left click on Edit then Select All
Right click on the top bar again
Left click on edit then copy
paste into your reply

Step 3:
Download Process Explorer
https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer

1. Save it to your desktop then run it. Right Click and Select Run As Administrator
2. Select View Menu Click Select Columns
3. In the Select Columns Window Check Verified Signer and Click OK
4. Select Options Menu and Check Verify Image Signatures
5. Double Click o the CPU Column to sort by highest CPU usage.
(System Idle Process should be at the top once sorted properly)
6. Wait approximately a minute
7. Select Save or Save As from the File Menu and save System Idle Process.txt to Desktop
8. Upload the file to your Reply

Step 4:
Please download and Run the Event Viewer Tool by Vino Rosso
http://images.malwareremoval.com/vino/VEW.exe

1. Right click on Vew.exe program and select Run as Administrator
2.. Under Select log to query
3. select System
4. Under Select type to list
Select:
* Error
* Warning
Choose the Number of events as follows:
Click on umber of events
Type 20 in the box (1 to 20)
Click the Run button (Notepad will open the log)
upload files to next reply
Rename to SystemLog.txt or it will be overwritten

Run these steps again Except at step 3.
Select Application
Rename log file to ApplicationLog.txt
Upload files to your next reply

 

Froze again last night with 11 pages open but I wasn't browsing when it happened.
Then while I was performing these steps it froze again with 2 pages open.
Ran the full test from WD on my HDD, passed.
Speccy shows my cpu running at 92c when I'm browsing. Is this normal?

Here is my speccy url

http://speccy.piriform.com/results/BlTBBs0cCLTb5spmMFGcMHH

CMD Prompt Info

Microsoft Windows [Version 10.0.16299.192]
(c) 2017 Microsoft Corporation. All rights reserved.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>dism /online /cleanup-image /restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.16299.15
Image Version: 10.0.16299.192
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
C:\Windows\system32>

 

I analyzed your logs and found the following issues below. I think the reason it is freezing is due to the higher CPU temperature as shown below. The best way to help this issue is to clean the laptop the best you can. If you are not comfortable opening it up, then you can try cleaning the vents and any other areas you can get to and see how much help it provides.

Your date seems to be set wrong.
Current Time: 04/02/2018 13:52:23

Temperature is on the high side
Average Temperature: 87 °C
Normal Average: 45°C - 57°C

Video Card driver out of date:
Release Date: May 2012
Driver version: 15.200.1062.1004

Please create a restore point and update to 15.7.1 from link below
http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows 10 - 64

Interrupts are a little high
Possible issues with drivers.

Please download MiniToolBox and save it to your desktop.
http://download.bleepingcomputer.com/farbar/MiniToolBox.exe

• Right-click on icon and select Run as Administrator to start the tool.
• In the main window please checkmark the following checkboxes:
○ List last 10 Event Viewer log;
○ List Installed Programs;
○ List Devices (Only problems);
○ List Users, Partitions and Memory size;
○ List Minidump Files.
• Click Go and wait patiently.
• Upon completion (a reboot may be needed) a file called Result.txt will be saved on your desktop.
Please upload the file in your next reply.

 

No worries opening the beast so i'll give it a air blasting later.
U.K. based so times fine, it's you US folk that do it wrong
Driver updated
Mini Tool Box log attached
Thanks for your time thus far Tj

 

Okay will check your logs. It’s the date that is wrong not time. It shows 04/02/2018 or will it show that way here?

Post another speccy report after cleaning.