Laptop memory module access

I recently purchased an ASUS K53E laptop. it has 4 GB of memory. It has two memory slots. I want to add an additional 4 GB of memory. When I open the memory compartment, I can easily access the first memory slot (which has the 4 GB chip), I have been unable to figure out how to get at the second memory slot. I downloaded the ASUS user manual for this laptop, and it shows how to acess the first memory slot, but gives no hint as to how to access the second, unoccupied, memory slot. I have tried the ASUS forum, but I have received no response.
Thankyou in advance for ANY assistance.
Dave

 

Hi dnaiva,

If there is only one slot in the memory compartment the other 4 Gigs is usually soldered onto the motherboard. MAYBE?

Good Luck, Jim

 

Hi dnaiva and welcome to MG's :major This is the user manual you need

http://www.retrevo.com/search/v2/jsp/mytrevo/myTrevo.jsp?page=man

in page 20 and 62 wrote about your problem !! :wave

 

Hey dnaiva,
Have you figured out the issue yet? I have just bought the K53e from a friend and I decided to add a 4 GB ddr3 1333 pc3 10600 stick and when I opened the compartment, there was only one white plastic socket with the metal tabs that contained a 4 GB stick. Right above it is what seems to be another socket with only the metal tabs. It seems to me as if the other white plastic socket is missing. I attempted to install the new ram in the socket with only the metal tabs, but it will not keep the ram in place. I am currently, as we speak, searching for a resolution to this issue. Any help you may have is greatly appreciated.
Thanks,
rbrads6913

 

Thanks for that video, it proves that my K53E is missing the white plastic socket for the top ram chip. It is missing from my laptop. It was never installed by the manufacturer. I will head to the place of purchase to file a complaint. Others have had the same issue. Much appreciated for some video proof. Kudos.