Laptop Slow Bootup And General Usage

Discussion in 'Malware Help - MG (A Specialist Will Reply)' started by protak, Aug 28, 2019.

  1. protak

    protak Private E-2

    running windows 10 , have included log files
     

    Attached Files:

  2. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    Please have both RogueKiller and Hitman remove the items they found. Reboot and rescan with Rogue / Hitman and MBAM. Please attach the new logs.
     
  3. protak

    protak Private E-2

    I removed items with Rogue and Hitman. Rebooted again very slow during this time
    reran rogue was running for over 19h so stopped it , during that time no new issues found
    reran hitman and mbam and no issues . all logs attached
     

    Attached Files:

  4. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    I suggest you delete all the temp files on your system.
    Slowness can be caused by numerous things. I suggest you pursue this in the software forum as your logs are clean.

    Please answer these questions for the people who may help you:
    * Is boot up slow?
    * Is shutdown slow?
    * Is browsing/surfing slow?
    * Is downloading slow?
    * Is running any application?
    * Is it also slow in safe boot mode?
    * Also are any process showing in Task Manager to be using a lot of CPU time?
    * Anything else slow?

    If you are not having any other malware problems, it is time to do our final steps:
    1. We recommend you keep Malwarebytes Anti-Malware for scanning/removal of malware.
    2. Go to add/remove programs and uninstall HijackThis. If you don't see it or it will not uninstall, don't worry about it. Just move on to the next step.
    3. If running Vista, Win 7 or Win 8, it is time to make sure you have re-enabled UAC by double clicking on the C:\MGtools\enableUAC.reg file and allowing it to be added to the registry.
    4. Now go to the C:\MGtools folder and find the MGclean.bat file. Double click ( if running Vista, Win7, or Win 8 or 10 Right Click and Run As Administrator ) on this file to run this cleanup program that will remove files and folders related to MGtools and some other items from our cleaning procedures.
    5. Any other miscellaneous tools we may have had you install or download can be uninstalled and deleted.
    6. After doing the above, you should work thru the below link:
     
  5. protak

    protak Private E-2

    Much appreciated for your help with the malware issues found. I will gather the answers to questions and post on software forum.. Thanks
     
  6. TimW

    TimW MajorGeeks Administrator - Jedi Malware Expert Staff Member

    You are most welcome.
     

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