laptop will not shut down..

Greeknasty · Jun 24, 2006

hey thanks for reading this...well heres the deal..

recently i noticed my computer wouldnt shut down...after it would say "shutting down" the box would disapear and there would be a blue screen not the blue screen of death but the regular windows blue...after 20 minutes it would still be there so i would manually shut it down...and ever since it wont shut down...

i scaned with mcafee antivirus, adaware,mcafee antispyware,windows defender

are there any other programs i could try?..il be glad to go to bestbuy and buy it

thanks!

hijackthis log is below

Toni_1947 · Jun 24, 2006

Hi!
Check your settings here:
Control Panel>Power Options>Advanced tab
Are they like the pic?

You don't really need this running: You could disable it.
qconsvc - qconsvc.exe - Process Information
Process File: qconsvc or qconsvc.exe
Process Name: IBM Thinkpad Utility Component
Description:
qconsvc.exe is a part of the IBM Thinkpad Utilities. This is a non-essential process. Disabling or enabling this is down to user preference.
This as well:
Sptisrv.exe Information
This is a valid program but it is not required to run on startup.
This program is not required to start automatically as you can run it when you need to. It is advised that you disable this program so that it does not take up necessary resources.
I didn't see any 'baddies' in your log, but I'm no expert.

Greeknasty · Jun 24, 2006

yup...looks the same....il do that process stuff one i get this shutdown thing ressolved

Greeknasty · Jun 24, 2006

thanks by the way..

an other suggestions from anybody?

Toni_1947 · Jun 24, 2006

Me again.
Well, I found several suggestions while searching for info about your prob:

ok couple of things you can do here in xp
'Start From Last Known Good Configuration'
Next screen is black and should have windows XP home/professional (depending on xp product)/ hit enter and computer will roll back to it's last known good config. It's a more 'Forced Restore' than system restore.

If that fails - do this;
'Start in Safe Mode'
Allow computer to start up.
When you get to the log -in screen you will see this extra user will have appeared 'Administrator'. This is the main core Administration account.

*Warning* What ever you tell the computer to do in this mode it will do. Period. You delete something - it is deleted permantly or is extremely hard to recover. The deletion as far as I know is totally different here than in your standard Admin user/standard user account/s.

Now just shut it down as normal ..ensuring that all users are logged of. This is an old bug with windows that has been around since windows 95. Starting in safe mode and then shutting down generally 9 times out of 10 fixes it. Sometimes you may have to do it a few times but it does work.
Click to expand...

If these steps don't work it was suggested it may be a malware issue.

Greeknasty · Jun 24, 2006

Next screen is black and should have windows XP home/professional (depending on xp product)/ hit enter and computer will roll back to it's last known good config. It's a more 'Forced Restore' than system restore.

wat u mean by that?

Toni_1947 · Jun 24, 2006

INTRODUCTION http://support.microsoft.com/kb/307852/
This article describes how to use the Last Known Good Configuration feature in Windows XP. The Last Known Good Configuration feature is a recovery option that you can use to start your computer by using the most recent settings that worked. The Last Known Good Configuration feature restores registry information and driver settings that were in effect the last time the computer started successfully. Use the Last Known Good Configuration feature when you cannot start Windows XP after you make a change to your computer, or when you suspect that a change that you just made may cause a problem. For example, you can use this feature if you cannot start Windows XP after you install a new driver for your video adapter, or if you installed an incorrect driver and have not yet restarted your computer.

When you start your computer by using the Last Known Good Configuration feature, Windows XP restores information in the following registry key:
HKEY_LOCAL_MACHINE\System\CurrentControlSet
Note Any changes that were made to other registry keys remain.
Click to expand...

It's not a dangerous thing...for sure!

Greeknasty · Jun 24, 2006

alright did both of those...ran in safe mood twice and shut down twice...still no luck......

Greeknasty · Jun 24, 2006

can anyone recomend any program i could use to get rid of this malware if thats my case?..i will go get any program that could work..idc bout money

Greeknasty · Jun 24, 2006

system restore will not work..just tried

infoseeker · Jun 24, 2006

i try so many freeware for shutdown

but i got the best one
http://www.barefootinc.com/autoshutdown.htm
(30days trial)

But i got the paid version, it will forced the windows to shutdown

Greeknasty · Jun 25, 2006

are u sure it will shut it down all the way??..because id ont see what the diff between this and shutting down automaticly is...all i see is that u can time it

infoseeker · Jun 25, 2006

have you dl'd & install it?

Greeknasty · Jun 25, 2006

just did...and hit shutdown by the program..and it still does the same...thanks for trying...idk wats goin on..im thining of buying spysweeper and scannig for stuff

Toni_1947 · Jun 25, 2006

To find out if your problem is malware related the best thing to do is go HERE:
READ & RUN ME FIRST Before Asking for Support
http://forums.majorgeeks.com/showthread.php?t=35407
Follow ALL the steps and if you need help post HERE:
Malware Removal
http://forums.majorgeeks.com/forumdisplay.php?f=35

Greeknasty · Jun 25, 2006

ok...
ive done all this in safemode..
ran window washer
ran the following...microsoft malicous remover,spycounter,adaware,antivirus,systemmechanic,tuneup utilities, and i think thats it...and all that was found was some keyloger stuff and i removed it

my wallet is lowering

i guess il just take it somewhere to get it fixed...idk

Greeknasty · Jun 25, 2006

now i am defragmenting...i guess we shall see

Toni_1947 · Jun 25, 2006

and all that was found was some keylogger stuff and i removed it
Click to expand...

You're on a home computer...not a company computer?
You use your credit or debit card online?
You do online banking?

You may want to check your account/s to make sure none of your info has been 'stolen' and used/can be used by anyone.

The Key Logger

A Key Logger is a program that, once downloaded, starts logging (writing in to a log file) all the keyboard keys you are pressing. Once your keys have been logged the log file is sent to a computer for analysing. Basically, the file is tested against your Personal Details with the hope of robbing you. The details could of been got earlier or are in the log file. For example. When you book a Flight you have to fill out a purchase form, stating Credit Card details, in order to buy the ticket. So suppose I put my Name, Address, Credit Card details and so on. The log file might look like this:

www.StupidFlightBookers.com
John White
Address
VISA
1234
6789
ROMA
ITALY
2 Weeks

The analysing computer would know how to digest my information based on the fact it knows the www.StupidFlightBookers.com purchase form always asks for information in the above order. In other words, it would know that line 4 contains my credit card type and line 5 contains my credit card number for example. It is not long before the person(s) behind the scam have all my personal details and credit card details. From which they can get a New Bank Account, Mobile Phone and so on in my name.
Click to expand...

Greeknasty · Jun 25, 2006

oh dont worry..none of that...lol

Greeknasty · Jun 25, 2006

just finished deframenting...still same stuff....i guess il just take it somewhere..

unless spysweeper could get this solved

do you think so?

Toni_1947 · Jun 25, 2006

...before you spend money, try THIS:

Windows XP Tips
My Computer Won't Shut Down Itself After Installing XP

There are a number of users who are noticing that their PC will no longer automatically power down/shut off without pressing the power off button on the computers unlike in Windows Me/95/2000. There could be a number of reasons for this - but the main one seems to be that ACPI is not enabled on the computer or in Windows XP. Here is how to try that out:

1: Click - Start - Control Panel - Performance and Maintenance - Power Options
Tab

2: Then click APM - Enable Advanced Power Management Support
Click to expand...

Greeknasty · Jun 25, 2006

alright clicked on power options and the APM tab isnt there...:-(

TimW · Jun 25, 2006

Take a look at these keys and report your values ....they are to speed up shut down ...
Start Regedit.
Navigate to HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control.
Click on the "Control" Folder.
Select "WaitToKillServiceTimeout"
Right click on it and select Modify.
Set it a value lower than 2000

HKEY_Current_User\Control Panel\Desktop and look for AutoEndTasks. Default is "0". Set this value to "1".

Greeknasty · Jun 25, 2006

TimW said:

Take a look at these keys and report your values ....they are to speed up shut down ...
Start Regedit.
Navigate to HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control.
Click on the "Control" Folder.
Select "WaitToKillServiceTimeout"
Right click on it and select Modify.
Set it a value lower than 2000

HKEY_Current_User\Control Panel\Desktop and look for AutoEndTasks. Default is "0". Set this value to "1".
Click to expand...

Set it a value lower than 2000

how lower??

Greeknasty · Jun 25, 2006

and the value in it now...is 20000..not 2000

lol

TimW · Jun 25, 2006

Setting to a value lower than 2000 was to speed up a slow shut down ...if your at 20,000, you might want to lower that a tad!!!!

Greeknasty · Jun 25, 2006

lol but what number should i lower it too?..1000 1500?

TimW · Jun 25, 2006

Sure ..1500 (or 1999) ...we just want to see if it will shut down!!

Toni_1947 · Jun 25, 2006

It's the same for me Tim, but I have no power off problems.
Could it be something in BIOS?

Greeknasty · Jun 25, 2006

alright set the first thing to 1500 but the secon thing u told me..when i go to modify it, it says Value Data: 4e20

hm?

TimW · Jun 25, 2006

Leave the second alone ...let's see what the first does.

And Toni has a point ...what are your power off settings in the bios?

Mine are all set to 1000.

Greeknasty · Jun 25, 2006

still no hope...

noticed somethin diff tho...explorer.exe wasnt responding after i clicked shut down

TimW · Jun 25, 2006

Reset your values ...then look at your bios setting ...power management ...

Which I assume has been done under properties on the desktop?

Greeknasty · Jun 25, 2006

lol sorry if im asking for alot but can you explain to me how to do that stuff? i really dont wnat to mess up the registry...

TimW · Jun 25, 2006

Change that value back to 20,000 if you like ....
to check your power off ..right click the desktop / properties / screensaver / power ...make sure the scheme is laptop //advanced tab ...press power button= shut down ...make sure hibernate is off.

When you boot up ...first screen should tell you how to acces bios ...either delete key / or f1 ....
will be a tab for power management(hopefully) ....just check each setting and look for power settings that might be screwed up.

Greeknasty · Jun 25, 2006

alirght i did those power settings like u said..nothing happened..im in the power part of the BIOS...and dont really think theres anything wrong...is there anywhere specific u woudl like me to look at???

TimW · Jun 25, 2006

Just looked at all the posts in the thread and don't see what kind of laptop it is ...brand/model/etc. So not sure what options you have in the bios as to power off.
Did you try this?
control panel / user acounts / click "change how users log on and off" uncheck "use fast switching".

Greeknasty · Jun 25, 2006

its ibm thinkpad t40 and its already unchecked

TimW · Jun 25, 2006

Here is where you can find updates for your system:
http://www-307.ibm.com/pc/support/site.wss/document.do?sitestyle=lenovo&lndocid=TVSU-UPDATE

Greeknasty · Jun 26, 2006

do you think updating will solve my conflict?

TimW · Jun 26, 2006

That's the hope.
DL the auto update program so it can find what is needed.

Greeknasty · Jun 26, 2006

alright..updated the BIOS and the recomended stuff...still nothing

i give up..idk what to do

TimW · Jun 26, 2006

I'm stumped ....would suggest you save all your data ...reformat and reinstall.
Anyone else?

Greeknasty · Jun 28, 2006

hmmm...tfswctrl.exe wont respond everytime i try shutting down the computer...i searched it and it said it was some cd burner program i have on here so i ignored it..but i guess il lte u know cause maybe its the cause of this..again its called tfswctrl.exe...

???

Greeknasty · Jun 28, 2006

ok i searched and found this and did this
"Start Button / Run / Type in msconfig / Click Enter / Select the Startup Tab / See if "tfsctrl" is in there. If so, "uncheck" it and reboot your computer"

i did that and it stil lwont shut down...who knows

TimW · Jun 28, 2006

It's part of the hp packet writing for your cd burning software ....$MS has had some of its updates screw with HP printers and so I would recommend uninstalling the program ....see if that fixes the issue...check for updates that $MS has issued that fix said problems and then reinstall the HP program.

Greeknasty · Jun 28, 2006

what program is that again?...idk if ive ever seen a HP program on the laptop..but i do use a HP printer...

TimW · Jun 28, 2006

One of $MS updates caused a lot of problems with hp printers ....don't remember the update # ...they issued a fix for the update ...go to $MS and have it look for updates to your system. Read them and find the one that addresses that problem with the printers.

Greeknasty · Jun 28, 2006

just uninstalled the burning sotfware..still wont shut down..now im trying the update thing

Rikky · Jun 28, 2006

Try this control panel,admin tools,event viewer,check applications and system for program hangs,also in control panel,sounds disable all sounds or just the shutdown tune,sometimes a corrupt soundfile can hang shutdown

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laptop will not shut down..

Greeknasty Private First Class

Attached Files:

hijackthis.log

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Attached Files:

Shutdown1.gif

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Attached Files:

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