Libreoffice Help

I had Libreoffice in my computer, HP laptop win 8.1, and it was running great. Then the update icon pops up so I DL the update and run it. Well it hags up, I let it chug for over 20-minutes, and I stop it. Now I have no Libreoffice at all and cannot get the new version to install. I've rebooted, shut down AVG & Malwarebytes, tried an older version of Libreoffice, and nothing. Libreoffice help is all but useless. I don't get it, I had no trouble before. Any ideas?

 

To add, I'm DLing Libreoffice from here now to try that.

 

There are powerful application uninstallers available to ensure no left overs on the machine.
IOBit Uninstaller is one I use.
https://www.majorgeeks.com/files/details/iobit_uninstaller.html

Try that if you have no joy with the new LibreOffice. Its worth persevering. LibreOffice is very good.

 

I'll give it a shot...I thought Libreoffice was great.

 

That did nothing, didn't show the program. Like I said, I ran the update and it removed the old program apparently but couldn't install the new one...

 

Could be a case of a registry corruption on key values!

Does running the MS Installer Fixit Tool help at all?

 

Haven't tried it but I'll give that a shot. This is ridiculous...

 

That was quick and easy and it could find the program. I may have to try a system refresh.

 

OK, I got it! It did work and here’s what I did.

I tried installing and it couldn’t find the program so I was SOL. Then I tried uninstalling JIC there was any residual files left over that were stopping me.

I ran the uninstall, selected the “not listed” option. Then it asked me for the program's product code as it says on MS’s page (linked in post #6 above). It states “The troubleshooter provides steps for you to follow. If a program isn't listed in the uninstall options, you'll be asked for that program's product code. To access the code, you'll need a tool for reading MSI files—which is typically available to IT professionals. You'll find the product code in the property table of the MSI file.” So I thought, just for the helluva it, to click on the programs properties. Under “details” I saw the revision number that looked a lot like the product code example the fix program was showing me. I copied and pasted that in and BINGO! It worked.



Thank you all, especially you Replicator. I now have my Libreoffice back and know how to correct the problem in the future, should it arise again.